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    Service Desk Administrator - Slough, United Kingdom - Dynamic Resourcing

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    Full time
    Description

    Job Title:

    Service Desk CoordinatorLocation: Burnham (Work from home and office)Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support.

    We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally.

    We require an experienced Service Desk Coordinator (Mainly working from home and occasional office-based working) to provide support to the Operations Team.


    Service Desk coordinator Basic Duties:

    • Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors
    • Raise Orders and book with contractors.
    • Organise attendance with sites/clients
    • Liaise with contractors/clients whilst works are ongoing
    • Following up with client to ensure work is completed to satisfactory level.
    • Chase for any reports/invoices to Close job
    • Logging jobs on to the CRM system
    • Send quotes to clients as per request
    • Updating jobs status on a daily basis
    • Compiling supplier invoices
    • Complete weekly costing for orders
    • Keeping rapport and relationships with both contractors and clients
    • To report to and follow instructions from senior management.
    Must be willing to work on company software's, training will be provided.


    Skills and Qualifications required:

    • Strong Computer Skills ie, Microsoft word and excel.
    • Good communication skills.
    • Good customer service skills
    • Work on own initiative and as part of a teamIdeally someone with previous working experience within the Facilities Services Industry would be an advantage.

    Hours of Work:
    8.30am to 12.30pm ( Monday to Friday )

    Rates of Pay:
    £12.00 per hourThis could become a full time job for the right calibre of candidate.
    Immediate Start and weekly paid


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