IT Support Engineer - London, United Kingdom - Cencora

Cencora London, United Kingdom

15 hours ago

Full time

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

#INDWC

#Ll-Hybrid

IT Support Engineer (2nd Line)

We're looking for an IT Support Technician (2nd line) to join our Global IT team. You'll provide local IT Support for UK and remote support globally.

Place of work: You'll either be based in one of the locations below:

Feltham - TW13 7HF OR

London - WC2B 4PJ

THE ROLE:

You'll be primarily responsible for operational support of endpoint devices used within the organization. Role also provisions new equipment, conducts asset management tasks, and onboards new hires locally.

In order to provide optimum services and solutions, you'll partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions.

You'll provide initial setups and support of endpoint devices. Troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.

Individuals in this role require troubleshooting and customer service skills. They are organized, thorough, and have great attention to detail.

This role also requires the ability to multi-task and handle frequent interruptions.

This associate will provide basic maintenance and support for endpoint devices. They will work on one or more projects/work initiatives/tasks concurrently as a team member, and work under general guidance from senior members.

PRIMARY DUTIES AND RESPONSIBILITIES:

Works with team lead or senior team members to understand user's Endpoint Support requirements.
Documents requirements.
Provides input during short-term Endpoint Support project/task planning efforts with team members.
Documents discussion and agreements.
Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints.
Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
Follows established procedures for performing configuration changes, updates and upgrades.
Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Submits or updates configuration items within management tools.
May participate in the unit testing for new deployments or new components and remediates problems.
Provides feedback on new software performance and testing.
Participates with Level 2 issue assessment and resolutions of problems.
Diagnoses and resolves endpoint and mobile device hardware and software issues.
Creates temporary solutions until permanent solutions can be implemented.
Provides technical support to meetings that include video conferencing.
Documents solutions to common problems and responses for frequently asked questions.
Implements contingency plans including reliable backup and restore procedures, as needed.
May participate in R&D POC efforts.
May provide recommendations per customer feedback.
Adheres to policies, procedures and standards.
Supports IT inventory/asset management processes
May provide on-the-spot training to end users.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Associate's Degree or technical institute degree/certification in Computer Science, Information Systems, or other related field or equivalent work experience
Typically 2-4 years of relevant technical (1st line or 2nd line) work experience.
Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/diagnostic skills

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers.
Working knowledge of latest operating systems.
Ability to troubleshoot and support wireless and wired connectivity.
Knowledgeable in the building, imaging and setup of new device deployments.
Customer Service oriented, and capable of comfortably working in a fast-paced team oriented environment.
Solid verbal and written communication skills.
Basic understanding of TCP/IP network protocols and services.

WHAT WE OFFER:

Salary - Excellent salary package dependent on experience
Company Bonus plan
Pension Scheme
Private Health Care Insurance
Employee Assistance Programme
An unique opportunity to work for a Global purpose led organisation
Lot of growth, training & development opportunities

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: Centaur Services

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

IT Support Engineer

3 days ago

The People Network London, United Kingdom

IT Support Engineer · This international award-winning Online Gaming/Gambling giant is looking for an onsite IT Support Engineer to be the first point of contact for IT related issues, requests and proactively monitor the health of all IT systems within the company to eliminatean ...
Support Engineer

1 day ago

ABL Recruitment London, United Kingdom

Role: Support Engineer · Expected duration: 9 months (May extend) · Start: ASAP · Office Location: Central London · Pay rate: £ £200.00 · Our client is a global technology leader. They are looking for a support engineer to support their robotics team. · **Responsibilities**: · - ...
IT Support Engineer

4 days ago

ITECCO London, United Kingdom

IT Support Engineer (International architectural firm) · Clerkenwell, Central London · Up to £32,000 + bonus · Job Summary · We are looking for an experienced IT Support Engineer to join an architectural firm in Clerkenwell, Central London. In this role, you will provide IT suppo ...
Support Engineer

1 week ago

IGA Talent Solutions London, United Kingdom

**Onsite Support Engineer - Permanent - London - (5 Days on site) · - Up to £33K** · As a result of my client's exciting growth plans, they have an exciting opportunity for an Onsite Support Engineer to join their team on a permanent basis. This is an exciting time to join an exp ...
IT Support Engineer

6 days ago

Devonshire Hayes Recruitment Specialists Limited London, United Kingdom

Are you an experienced IT Support Engineer / Desktop Support Engineer with excellent communication skills? If so we have a 12 month FTC that we'd like to discuss with you. · Please note this role will require 5 days a week onsite in London. · Alongside excellent communication ski ...
IT Support Engineer

5 days ago

St Francis Xavier 6th Form College London, United Kingdom

**Job Title**:IT Support Engineer · **Location**:London · **Salary**: NJC scale 10-12 FTE £27,710 - £29,260 (inclusive of London Weighting), depending upon qualifications and experience**.** · **Job type**:Full time (35 hours per week), permanent, all year round · **Start date**: ...
IT Support Engineer

14 hours ago

Just IT London, United Kingdom

IT Support Analyst · Up to £30,000 · Have you got at least a year of experience working as an IT support engineer and looking for a new challenge? A well-established Retail brand is looking for an IT Support Analyst to join their team The IT Support Analyst position will be respo ...
IT Support Engineer

4 days ago

Advanced Resource Managers Limited London, United Kingdom

Our client are seeking an IT Support / Tech Bar Engineer to join their expanding team based in London. · This role is supporting clients in London. This is an office based role supporting different locations across London (all accessible via the tube). · **Experience and knowledg ...
IT Support Engineer

4 days ago

Concept Resourcing London, United Kingdom

Concept Resourcing are currently recruiting for a IT Support Engineer commutable to Central London · The purpose of this role is to provide on-site technical support for the End User Technology environment involving desktop computing and corporate IT services. · **Package**: · - ...
IT Support Engineer

4 days ago

Akkodis London, United Kingdom

**Application Support Engineer / 3RD Line / Operations · Permanent · London (Hybrid 3 days on site) · **Salary**: Up to 70k + 10% bonus** · **Experience**: · - Active Directory · - VDI knowledge: VMware Horizon View, vSphere · - Application packaging · - PowerShell/VB Scripting · ...
IT Support Engineer

1 week ago

Bristow Holland London, United Kingdom

Bristow Holland have an excellent opportunity to join a global business based in Angel who has recently experienced exceptional growth, and consequently has a fantastic opportunity for an enthusiastic and driven IT Support Engineer to join their global team. · Working within a we ...
IT Support Engineer

5 days ago

Recruitment Genius London, United Kingdom

ABOUT YOU: · You will have a good grasp of IT fundamentals, such as Hardware and peripherals, Microsoft 365, Microsoft Server and Networking (LAN, WAN, firewalls and routers). · You are a self-starter with a real passion for learning everything about IT. You enjoy solving problem ...
IT Support Engineer

4 days ago

Hemmersbach UK Ltd London, United Kingdom

**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 2 ...
Support Engineer

1 week ago

Eligo Recruitment London, United Kingdom

**Are you a Senior macOS IT Support analyst with strong in-depth hands-on Jamf Pro skills and experience?** · **Are you a proactive individual who can work on your own initiative?** · **Are you a keen learner and highly organised?** · **Are you passionate about macOS and tech?** ...
IT Support Engineer

4 days ago

GreatFind Recruitment London, United Kingdom

**_Benefits include career progression opportunities, a great pension scheme, Flexible work during school holidays, free lunches and more_** · **Role Overview** · In your role as the school's new IT Support Engineer, you will be responsible for providing hands-on support for all ...
IT Support Engineer

1 week ago

Recruitment Genius London, United Kingdom

This is an opportunity to join a rapidly growing IT support company based in the vibrant heart of Shoreditch. Everyone here has the opportunity to grow, gain professional qualifications and focus on their personal development by providing a happy and uniqueworkplace. · THE ROLE · ...
IT Support Engineer

1 week ago

Investigo London, United Kingdom

We are looking for a bright and hard-working individual who is keen to be part of a fast-paced, entrepreneurial environment. Investigo is growing and with it we are looking for someone to assist our IT support team to the next level. There is a huge opportunityfor the right perso ...
Operations Support Engineer

5 days ago

Understanding Recruitment London, United Kingdom

**Operations Support Engineer** · A new and exciting opportunity has arisen for an experienced Operations Support Engineer to join a Software Development organisation based in the US but they are expanding their Europe workforce and the role is fully remote. You will need to brin ...
Desktop Support Engineer

4 days ago

InvitISE Ltd London, United Kingdom

We are currently looking for a Desktop Support Engineer for our prestigious financial sector client based in London paying between £38,000 to £42,000 + Great Benefits depending on experience. · This is a great opportunity for a Desktop Support Engineer to really grow their all ro ...
Senior Support Engineer

4 days ago

Pearson Carter London, United Kingdom

**Senior Support Engineer - London - £45,000** · Pearson Carter are currently working with an established End User who are looking to recruit a Senior Support Engineer to add to their expanding support team, in the insurance domain. · **Responsibilities**: · - Provide second leve ...