Jobs
>
London

    Reception/Administrator - London, United Kingdom - Marylebone Health Centre

    Marylebone Health Centre
    Marylebone Health Centre London, United Kingdom

    1 week ago

    Default job background
    Fixed-Term
    Description

    Job summary

    We are currently recruiting a newReceptionist/Administrator for the Marylebone team. We are ideally looking forsomeone who has an interest in healthcare and who has experience in a customerfacing role.

    We offer great training across a broad varietyof administrative responsibilities and great development opportunities for ourteam.

    Main duties of the job

    Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

    Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

    Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

    About us

    We are a hard working and welcoming team. Wearrange outside of work events which our staff can attend, such as our mostrecent charity quiz.

    We keep our patients at the forefront of whatwe do and support each other to provide the best service possible.

    Job description

    Job responsibilities

    JOB DESCRIPTION

    Job Title:

    Practice Receptionist

    Section:

    Reception and administration

    Responsible To:

    Reception & Practice Manager

    Accountable to:

    The Practice Partners

    Hours:

    35 hours a week

    Main Purpose of Job:

    Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

    Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

    Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

    Duties and Responsibilities To Include:

    The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception/Practice Manager, dependent on current and evolving practice workload and staffing levels:

  • Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions and pathology links in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, faxing and scanning
  • Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager
  • Ordering, re-ordering and monitoring of stationery and other supplies when and if requested
  • Dealing with clinical and shredding waste and operatives
  • Provision of refreshments for staff and visitors as required
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Arranging transport and interpreters for patients where appropriate
  • Support and maintain practice IT System as required in an accurate and secure manner
  • To provide cover for members of the administrative and secretarial team during periods of sickness and annual leave.
  • Specific tasks and projects as required by the reception manager.

    • Confidentiality :

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. The post holder must adhere to all legislation relating to confidentiality, data protection and access to records.

    • Health & Safety :

    The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. To be responsible for health and safety according to the Health & Safety Work Act
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.

    • Equality and Diversity :

    The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
  • Undertaking a CRB in accordance with requirements of post holder

    • Personal/Professional Development :

    The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
  • Attend regular practice meetings and take part in all training considered to be essential to the role including safeguarding children and vulnerable adults, information governance, basic life support and health and fire safety. This list is not exhaustive.

    • Quality :

    The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

    • Communication :

    The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

    • Contribution to the Implementation of Services :

    The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.

    • The above is not an exhaustive list and other duties, as directed by the Partners/Practice Manager; consistent with the responsibilities of the post and the changing needs of the practice may be required.

    Person Specification

    Qualifications

    Essential

  • GCSE A to C in English & Maths

    • Experience

    Essential

  • 2+ years of previous work experience, ideally in a customer facing position.

    • Desirable

  • Experience working in a GP practice/Primary care setting
  • Central and North West London NHS Foundation Trust

    Reception Administrator

    1 week ago

    Central and North West London NHS Foundation Trust London, United Kingdom

    RECRUITMENT DAY - Reception Administrator · **Date**: 3rd May 2024 · **Venue**: Beaufort House, Cricket Field Road, Uxbridge, UB8 1QG · Are you motivated, flexible and conscientious with excellent interpersonal and communication skills? · Are you interested in working in a public ...

  • East London NHS Foundation Trust

    Reception/administrator

    1 day ago

    East London NHS Foundation Trust London, United Kingdom

    To provide effective reception, administrative and clerical support to ensure the smooth running of the reception and the Practice as a whole, enabling patients to receive a service that is efficient and sensitive to their needs and supporting the clinicians to deliver excellent ...

  • Quay Health Solutions CIC

    Reception Administrator

    1 week ago

    Quay Health Solutions CIC London, United Kingdom

    The attached job description and person specification provides full details of the Reception Administrator role. Please note, this advert may close before the deadline date if a large amount of applications are received. ...

  • Front of House Recruitment

    Reception / Administrator

    1 week ago

    Front of House Recruitment London, United Kingdom

    **Receptionist** · Private Equity firm in London needs a Receptionist urgently, handling administration and front of house. This role is an amazing opportunity to involve yourself in providing the best in 5* customer service however also the chance to learn and progress. Astheir ...

  • The Clapham Family Practice

    Reception / Administrator

    2 days ago

    The Clapham Family Practice London, United Kingdom

    Dealing with patients and other callers and forwarding to the most appropriate team member if necessary. Deal efficiently with general enquiries from patients, explain surgery procedures, appointment system and all other procedures for obtaining services, hand out patient pack / ...

  • Page Personnel - UK

    Reception Administrator

    3 days ago

    Page Personnel - UK London, United Kingdom

    A temp to perm opportunity for someone to get amazing exposure in an Admin role · - Within Financial Services in Mayfair · **About Our Client**: · Investment Management Firm. · **Responsibilities**: · - Greet clients and visitors in a courteous and professional manner · - Answer ...

  • Love Success Recruitment

    Reception/administrator

    1 week ago

    Love Success Recruitment London, United Kingdom

    **Reception/Administrator | £27,000- £30,000 (salary depending on experience)** · - Permanent | Office Based | Full-time_ · We are looking for a personable and friendly individual to work as a Receptionist/Administrator for our client, a financial firm in the centre, to represent ...

  • Abbatt Property Services

    Reception/administrator

    3 days ago

    Abbatt Property Services London, United Kingdom

    **Location**:Stanmore · **Hours of work**:09:00 to 17:00 Mon to Fri · **Salary**: £28,000 p/annum + private medical insurance · We are actively seeking a Receptionist/Administrator to join a property company in Stanmore. The role is to be point of contact for management and prope ...

  • Career Legal

    Reception Administrator

    2 days ago

    Career Legal London, United Kingdom

    Job Details · Duties will include: · - Providing a professional, 5* welcome to clients and visitors · - Establish strong relationships within the firm · - Answer and transfer calls via a switchboard system in a calm, polite & professional manner · - Receive deliveries and inform ...

  • Office Angels

    Reception/administrator

    1 week ago

    Office Angels London, United Kingdom

    SALARY: £22k · MAIN DUTIES AND RESPONSIBILITIES: · - Provide dedicated support to the Contract Manager for all contracts and works matters, communicating frequent and detailed feedback on works progress or queries. · - Ability to work under pressure to achieve required Client + C ...

  • Daniel Watney

    Reception Administrator

    1 week ago

    Daniel Watney London, United Kingdom

    About Daniel Watney · Daniel Watney LLP is client focussed property consultancy based in central London that covers the full spectrum of the real estate industry including Residential, Commercial, Planning, and Professional Services. · Our Partner-led business ensures all clients ...

  • Page Personnel

    Reception / Administrator

    1 week ago

    Page Personnel London, United Kingdom

    Fantastic opportunity · - Temp to Perm · **About Our Client**: · A leading London School Federation. · The main duties for the School Admin include: · - Distributing post to pigeon holes. · - Supporting with any administration needs across the school. · **The Successful Applicant ...

  • ISE Partners

    Reception/administrator

    4 days ago

    ISE Partners Mayfair, United Kingdom

    An exciting opportunity to work in a high profile and fabulous location, with a great team who are looking for a pleasant, upbeat, and highly service driven corporate receptionist. · The team works on a flexible shift pattern of 8.00am - 4.30pm, 8.30am - 5.00pm or pm and on occas ...

  • Central and North West London NHS Foundation Trust

    Reception Clinic Administrator

    1 week ago

    Central and North West London NHS Foundation Trust London, United Kingdom

    To provide an efficient and courteous 'front of house' service to all service users. · Reception Clinic Administrators work closely with people who use our services, their families, friends, and carers play an important contribution in how people experience our services. · Vaccin ...

  • London Central and West Unscheduled Care Collaborative (LCW UCC)

    Complaints Administrator/ Reception Administrator

    1 week ago

    London Central and West Unscheduled Care Collaborative (LCW UCC) London, United Kingdom

    To provide a comprehensive administrative support service to the Practice Manager and Deputy Practice Manager · The post holder will be responsible for providing a customer orientated reception service and clerical support to the clinical team in the GP Practice. This is to inclu ...

  • Trinity Medical Centre

    Gp - Reception Administrator

    1 week ago

    Trinity Medical Centre London, United Kingdom

    Reception Administrator Needed - EMIS WEB knowledge Required. · The Person will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeti ...

  • Additional Resources

    Administrator / Reception Assistant

    2 days ago

    Additional Resources London, United Kingdom

    **Location: London (Office Based)** · **Salary: £22k + Excellent Benefits** · **Immediate Start** · Our client, a busy law firm in central London, is seeking an experienced **Administration / Reception Assistant** to join their team and provide comprehensive support. This office- ...

  • Adecco UK

    Schools Reception Administrator

    2 days ago

    Adecco UK London, United Kingdom

    Adecco are currently recruiting for a · **Schools Reception Administrator** to join a well-known museum based in South Kensington · **Salary**: £11.16 · **Duration**:ASAP - Mid July (Term time only) · **Contract type**:Temporary · You must be available to start on Wednesday 26 th ...

  • Tudor Lodge Health Centre

    Gp Reception Administrator

    1 week ago

    Tudor Lodge Health Centre London, United Kingdom Part time

    Reception Administrator wanted - EMIS Web knowledge an advantage · The person will be responsible for undertaking a varied range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, g ...

  • London Central & West Unscheduled Care Collaborative

    Complaints Administrator/ Reception Administrator

    1 week ago

    London Central & West Unscheduled Care Collaborative London, United Kingdom

    Job purpose · To provide a comprehensive administrative support service to the Practice Manager and Deputy Practice Manager · Duties and responsibilities · Core Duties · - Be responsible for providing effective and efficient clerical and administrative support to the Practice Man ...