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    Digital Service Training Administrator - London, United Kingdom - Lufthansa Group

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    Description

    The Customer Service Specialist supports operational fulfilment of the business and provides outstanding customer service to our external customers and represents the voice of the customers internally.

    He/she is the first point of contact for operational topics towards the customer and supports regular customer reviews.
    Join our team and help shape the future of aviation technology withus

    The duties of the Customer Service Specialist include:

    Own and manage Customer Support email inbox for Fulfilment.
    Update and maintain database systems with information to provide customer feedback in a timely manner.
    Open and close Sales Orders of Business Projects as required.
    The ideal Customer Service Specialist should meet the following requirements:

    Previous experience in Customer Service role
    Place action plans for contract adherence
    Good IT skills with the use of standard Microsoft packages. Data systems (SAP / AMOS etc.)
    Relationship building skills
    Flexible approach to work
    Mandatory Training will be required

    About Lufthansa Technik Landing Gear Services UK

    Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry.

    With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization.

    With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide.

    Lufthansa Technik Landing Gear Services is located in London and has over 300 employees.


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