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    Product Support Specialist - London, United Kingdom - Oktopost Technologies

    Oktopost Technologies
    Oktopost Technologies London, United Kingdom

    1 week ago

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    Description

    We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way.

    Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions.

    We genuinely care about our customers and their goals, and we want each customer to have a great experience using our platform.

    Alas, every software can have bugs and issues, and how we address them is a critical component of that experience.

    We're looking for a full-stack problem solver who enjoys coding and talking with customers.

    As a Product Support Specialist at Oktopost, you will be the technical point of contact for customer issues and a subject matter expert on how the system works for internal stakeholders.

    Be the escalation point for technical support issues and help drive issues to resolution
    Work with the development team to solve support issues by coding small patches or performing root cause analyses that help bring matters to a quick resolution
    Provide customers with a great experience by delivering thoughtful responses and solutions
    At least three years of experience working in a SaaS company in development or support roles
    Familiarity with one or more general-purpose programming languages, including but not limited to Java, C#, C++, PHP, or Python - a plus but not required
    Experience with MySQL or any other relational database
    Familiarity with Git and/or Unix/Linux environments - a plus
    Have a strong customer service orientation #J-18808-Ljbffr
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