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    Helpdesk Support - Camden Area, United Kingdom - Selby Jennings

    Selby Jennings
    Selby Jennings Camden Area, United Kingdom

    1 week ago

    Default job background
    Accounting / Finance
    Description

    Our client are a global investment firm known for their quantitative and systematic approach to managing assets across various markets worldwide.

    Their team leverages technology and data to drive innovation in investment strategies. They prioritize collaboration and innovation to achieve exceptional results for our stakeholders.

    The designated team oversees the management of data crucial for research and trading purposes.

    As a Level 1 Technical Support member, you'll play a pivotal role as the initial point of contact for internal users encountering technical issues or specific requests concerning our data systems.

    This role demands strong communication abilities, meticulousness, organizational skills, keen attention to detail, and dedication to resolving problems effectively.


    Responsibilities:
    Logging and managing tickets via our JIRA system
    Categorizing tickets based on urgency, nature (data requests, bug reports, new features), and complexity to streamline workflow
    Directing tickets to Level 2 or Level 3 teams for specialized attention
    Providing initial responses and basic troubleshooting solutions following established protocols
    Monitoring ticket progress and ensuring user satisfaction by ensuring timely query resolution
    Contributing to the enhancement of internal knowledge bases and documentation
    Incrementally expanding technical and operational proficiency to bolster self-sufficiency in issue resolution
    Collaborating closely with research and trading teams to gain a comprehensive understanding of data requirements and technical hurdles


    Requirements:
    Methodical and well-organized approach
    Exceptional written and verbal communication skills in English
    Previous experience in technical support is advantageous
    Familiarity with ticket management systems such as JIRA
    Team-oriented mindset with the ability to thrive in a diverse team environment
    Interest in the financial sector and a willingness to swiftly grasp industry-specific technical concepts is desirable
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