Service Desk Engineer - London, United Kingdom - startup - Jobboard

startup - Jobboard London, United Kingdom

1 week ago

Description

We're a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they're trading, storing, staking or using crypto.

Know those people who always lead the group project? Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture.

We're a remote-first company looking to hire the absolute best talent all over the world.

You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.You're cool with candid feedback and see every setback as an opportunity to grow.

Our teams create high-quality work on quick timelines. The IT Operations team comprises Global Service Desk (you), Solutions Engineering, Corporate Engineering, Global Office Expansion, along with Infrastructure.

GSD works closely with all of these teams, plus many others across Coinbase on various projects and is the main source of support for the company.

Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.

Learn, document, provide training, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency.

Participate in IT Operations scrum teams to deliver projects that continually enhance and scale our service capabilities globally.

Act as point of contact on technical matters for local product and operations teams, as well as all other stakeholders.

Partner with IT Procurement to help coordinate with local vendors, and to ensure efficient logistics and supply chain processes.

Technical experience and expertise on OS X, iOS, Chrome OS, and Android operating systems
Agent level knowledge of Jira Service Desk, or similar ticketing system
Networking knowledge and troubleshooting ability
Administration experience with Google Workspace, Atlassian products, Okta, Jamf, and Slack
Demonstrable troubleshooting methodologies and root cause analysis
Experience providing support in a remote-first environment (preferably without remote access support software)
Experience working in an agile focused project delivery environment.
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please complete thisintake form to let us know the nature of your request and your contact information.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants.

Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here .

By submitting your application, you are agreeing to our use and processing of your data as required. It helps us get more startups to hire on our site.

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Service Desk Engineer - London, United Kingdom - startup - Jobboard

Description

Help Desk Engineer