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    Performance Assistant - London, United Kingdom - Howard Kennedy LLP

    Howard Kennedy LLP
    Howard Kennedy LLP London, United Kingdom

    3 weeks ago

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    InternshipSHIP
    Description
    We are looking for a CRM Assistant to join our Marketing & Business Development department.

    You will assist with the day-to-day running of the firm's CRM tools (OnePlace and Introhive), CRM and business development projects, improvement of data quality, client segmentation, and general support of the CRM user base.

    Improving the overall quality of data stored in the firm's CRM system (OnePlace), which is key to accurate reporting and insight.

    Reviewing newly added contacts and companies, approving mismatched data, merging duplicated records, archive old data, and populating missing information for targeted prospects and key clients.

    Proactive management of data integrity of the system, such as undeliverable emails, out of office messages and returned mail following direct marketing mailings.

    Overseeing an automated process of CRM accounts and maintaining the log of new joiners and leavers for training and marketing list management purpose.

    Reviewing allocated sectors as a wider initiative of our sector review project that will enable our cross-sector initiatives and targeted communications to our categorised audiences.

    Guiding the Business Development team on data tagging and marketing list building.

    Supporting the CRM Manager with the implementation of the CRM communication and training plan by creating and updating training guides and video tutorials and building intranet pages for the CRM toolkit.

    Providing first line support – assisting users with their daily queries, educating them on best practice, or directing them to quick reference guides.

    Testing the CRM systems following new product releases, troubleshooting integration or tech issues raised by users, logging tickets, and liaising with the CRM suppliers, internal IT, Finance tech, and Digital Marketing teams to find resolutions.

    Working with the Digital Marketing team to supplement marketing content readership stats with CRM data.

    Assisting with OnePlace layout design and dashboard improvements, editing pages, building new reports, amending existing reports for additional filter and more granular data requests.

    Running user adoption metrics to help monitor gaps or success amongst practice teams, and share ideas of improving user buy-in.

    Being involved in our new firmwide projects where output is reflected in the CRM, such as the Alumni programme, taxonomy, i.e., data governance project, Experience project, international referrals programme, annual business plans and other initiatives set to meet firm's goals.

    A strong interest in CRM systems, database structures and data processing
    ~ Sound knowledge of Excel and some experience of database structure
    ~ 25 days annual holiday
    ~ Permanent Health Insurance
    ~ Life Assurance
    ~ Interest free Season Ticket Loan
    ~ Pension Scheme
    ~ Employee Assistance Programme

    With almost 200 lawyers in one location, we ensure our clients have the right team to help them get from where they are to where they want to be.

    We advise major corporates and institutions as well as entrepreneurial, ambitious enterprises which are often privately or family owned, or private equity backed.

    As well as our significant business law capability, we are one of only a few London-based law firms with a large private wealth offering.

    At the same time, we recognise and reward individualism, celebrating the diversity of our people and supporting them to grow their practice and drive their own career advancement.

    As well as client work, there is opportunity to broaden your horizons at the firm with fulfilling pro bono and charity projects.

    We have a regular social calendar full of wellbeing activities, charitable and social events too.
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