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    Customer Success Manager - London, United Kingdom - ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses London, United Kingdom

    1 week ago

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    Description
    Job Description

    The Company:

    • VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet
    • Now officially recognised as a global player with expansion into the US market.
    • A company with a mission To support career & growth opportunities for under-represented individuals.

    The Opportunity:

    Due to growth, this HR-Tech is looking to add a skilled and commercially-minded Customer Success Manager to the team.

    Whilst the business is still in start-up/ scale-up mode, they're backed by a larger entity, therefore providing a platform for rapid expansion.

    The team of full of energy, ultra-passionate about Customer Success and more importantly the mission: To positively impact the way businesses attract, onboard and develop under-represented individuals.

    As a scaling business, no day will be the same and playbooks and processes are still being developed/ implemented. This is therefore an opportunity for someone who loves the scale-up space to help develop a best-in-class CS function.

    Supporting c.20 well recognised blue-chip brands, you will be their strategist and champion, driving to achieve their candidate and employee engagement goals.

    Retention and account growth are your key objectives, and you'll work closely with the wider technical and sales function to achieve these

    The Ideal Candidate:

    • Previous experience in a high-touch customer success role.
    • Commercially minded. You've worked to commercial targets and you know your numbers.
    • Experience of working within a fast-paced, scaling/ start-up SaaS business.
    • A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
    • Data savvy with the ability to story tell with facts.
    • Self-motivated and able to work autonomously.
    • The desire to learn and improve. No ego's here
    • A team player Support the team, learn from the team, be part of the team
    • Ideally experience of working within a HR-Tech solution and/or with HR decision makers.

    The Package:

    • A base salary up to £45k plus £10k bonus (uncapped)
    • Remote/ flexible working (1 day in London per week)
    • Private medical and dental insurance.
    • Lifestyle discounts subscription.
    • Life assurance.
    • Annual wellbeing allowance.
    • Volunteering days.

    ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch

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