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    Customer Service Specialist - London, United Kingdom - Lufthansa Technik Landing Gear Services UK

    Lufthansa Technik Landing Gear Services UK
    Lufthansa Technik Landing Gear Services UK London, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    Tasks

    The duties of the Customer Service Specialist include:

  • Own and manage Customer Support email inbox for Fulfilment.
  • Be primary point of contact between internal and external customers.
  • Perform daily routine customer follow up regarding in house work. Update and maintain database systems with information to provide customer feedback in a timely manner.
  • Attend and participate in Production/Operation meetings as necessary. Provide customer requirements during the meetings.
  • Open and close Sales Orders of Business Projects as required.
  • Enter all new customer orders into the company's ERP and tracking systems.
  • Own and manage quotations logs.
  • Work with the Finance Department to provide job costing paperwork to the Invoicing team.
  • Ensure customer quotes are prepared and sent to customers on a prompt and timely basis.
  • Record frequently escalated topics and analyse areas for improvement.
  • Take initiatives for process improvements.

    • Requirements

    The ideal Customer Service Specialist should meet the following requirements:

  • Experience in the Aerospace industry desirable
  • Previous experience in Customer Service role
  • Organisational talent, high own initiative, high conflict ability and analytical skills
  • Must have strong written and oral communication skills
  • Have the ability to read and understand customer contracts / specification and put in
  • Place action plans for contract adherence
  • Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP
  • Data systems (SAP / AMOS etc.)
  • Experience of multi-tasking
  • Relationship building skills
  • Strong, adaptable, consultative selling skills
  • The candidate must be self-motivated, driven and ambitious
  • Ability to work under pressure and to tight deadlines
  • Analytical approach to work
  • Flexible approach to work
  • Ability to work in a proficient manner when faced with difficult situations
  • Innovative approach to management skills
  • Candidate must have the right to live and work in the UK unrestricted
  • Mandatory Training will be required
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