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    Customer Services Representative - United Kingdom - Autajon Packaging

    Autajon Packaging
    Autajon Packaging United Kingdom

    2 weeks ago

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    Description

    This is an exciting opportunity to join our growing Account Management team, currently consisting of 2 Customer Service Account Managers and 2 Sales Administrators who report into the Head of Account Management.

    As an Customer Services Representative in our Account Management Team, you will:
    • Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy.
    • Have responsibility for producing additional documentation, such as pricing matrixes, to support the clients and their orders.
    • Have the initiative to oversee the entire order process, and duly update clients throughout their order cycle.
    • Support clients through their order processes with your expert knowledge and advise customers to resolve any issues a determination to problem-solve is key
    • Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
    • Confidently cross-reference prices for orders against price matrixes to ensure consistency.
    • Build and develop your own knowledge of the print and packaging industry, and the products and services that Autajon Labels Royston offer to their clients.
    • Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation.
    • Lead by example and ensure excellent Health and Safety standards are adhered to at all times.
    #J-18808-Ljbffr
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