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    Account Manager - Southampton, United Kingdom - Ardonagh Advisory

    Ardonagh Advisory
    Ardonagh Advisory Southampton, United Kingdom

    1 week ago

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    Description

    Account Manager - Southampton

    We are looking for an Account Manager to work Hybrid, following a successful probation period. Our Account Managers are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that's driven by you.

    Our people share a common mindset that sets us apart. Our Account Managers are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.

    Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

    What you will do as an Account Manager:

  • Successful management of a personal small/mid-range client portfolio to deliver personal New Business and Renewal Retention Rate targets.
  • Operate in accordance with the company's Sales Quality standards at all times, to deliver high quality outcomes for customers.
  • Promoting add on products and dealing with new business enquiries.
  • Building a working relationship with clients and insurers.
  • Develop and maintain an understanding of the PMI market, products and regulation attending insurer training as necessary.
  • Effectively negotiating premiums with the holding insurer and alternative insurers to obtain good value outcomes for customers in line with their requirements.
  • Input notes on all business, new / retention into database on a daily basis.
  • Liaise with other team members providing additional support where required.
  • Ensure relevant paperwork is on file to ensure compliant process is complete.

    • What we are looking for an Account Manager:

  • Experience within the Financial Services / General Insurance market / Private Medical Insurance experience preferable.
  • Experience in relationship building with Insurers/Providers, Clients and Account Managers preferable.
  • Experienced in using Microsoft Office Programs.
  • Cert CII IF7, or willingness to study towards qualification.
  • Customer service background / experience
  • Strong numeracy and literacy skills
  • Effective verbal and written communication skills
  • Personable telephone manner
  • Professional, customer focussed approach internally and externally when dealing with colleagues and distribution partners
  • Well organised and able to respond well under pressure and meeting deadlines
  • Working well as part of a team as well as being able to work for periods using own initiative

    • In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Pensions scheme for when you feel it's time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group

    • We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company.

    If you are an enthusiastic, motivated individual searching for a role that offers genuine potential for both personal and professional development, come and be part of our story and help us shape our future.

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