Jobs

    IT Support Technician - Sheffield, United Kingdom - ALLEGIANCE TECHNOLOGY LTD

    ALLEGIANCE TECHNOLOGY LTD
    ALLEGIANCE TECHNOLOGY LTD Sheffield, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description

    Job Title:
    IT Support Technician


    Location:
    Sheffield


    Salary:
    £25,000-£30,000


    Looking to work within an internal team where you can really get to know one set of IT infrastructure and user-base? This company have an incredible reputation for staff retention and treatment, with multiple members of the team being there for 10 years +.

    Now they're going through another healthy period of growth, they would like to add an IT Support Technician to support their circa 300 users across Office 365 suite, hardware and laptop fixes.

    The ideal candidate should possess demonstrable experience in customer service and technical support, having previously worked in client-facing roles.


    They should be quick learners, capable of adhering to processes and procedures, with the ability to manage multiple open cases simultaneously.

    Attention to detail and a methodical approach are crucial.

    Primary Responsibilities

    Technical Assistance (both remote and on-site)
    Investigating and diagnosing issues for office and field personnel.
    Implementing solutions to address identified problems.
    Documenting actions taken and findings.
    Maintaining consistent communication with internal clients throughout the resolution process.
    Escalating issues when necessary.
    Managing various administrative tasks within Office 365 and Entra ID.
    Continuously monitoring and maintaining systems as per established protocols.
    Conducting repairs and maintenance on laptop hardware.
    Essential

    Exceptional communication skills, both verbal and written.
    A keen interest in IT and technological advancements.
    Strong problem-solving abilities.
    Proficiency in PC hardware, including diagnosing issues.
    Familiarity with Microsoft operating systems (Windows 10/11).
    Experience in Microsoft 365 administration and Entra ID management.
    Proficiency in SharePoint Online.
    Hands-on experience in disassembling and reassembling PC hardware.
    Advantageous

    Familiarity with MS Windows Server 2012 and later versions.
    Basic understanding of TCP/IP networking.
    Proficiency in Microsoft Office 365 installation and operation.
    Experience with Microsoft Intune.
    Proficiency in SharePoint Server 2019.
    Familiarity with Microsoft Access databases and development.
    Experience with Google Workspace.
    Possession of a full UK driving licence. Benefits

    33 Days Holiday
    Pension
    Health care

    Training ProgrammeThis job will suit an ambitious IT Technician who is looking to take the next step in their career and work with amazing technologies daily.

    The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully.

    Please send through your CV if you think this one looks good for you
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