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    Customer Operations/IT support - United Kingdom - Eurofins Horti

    Eurofins Horti
    Eurofins Horti United Kingdom

    4 days ago

    Default job background
    Description

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

    From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

    Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

    Eurofins|BLC is a small but growing business specialising in testing and consulting and operates within the Eurofins Softlines and Leather division.

    Established for over 100 years specialising in leather, consumer and chemicals we have the technical pedigree and experience to provide targeted, testing and consulting solutions up and down the supply chain.

    In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

    Job Description


    The Role:

    This role forms an intermediate between the commercial and laboratory teams, as the go to for technical support within customer services.

    The role involves dealing with and responding to technical queries and enquiries from customers and internally, as well as performing tasks to support the technical delivery of testing and projects.


    Main Duties:
    To deal with and respond to technical queries and enquiries from internal and external stakeholders.
    To support with product assessments to enable booking-in and testing to commence.
    To undertake contract review (checking customer test requests) and perform the allocation of testing.

    To manage key products and services as they develop inclusive of (but not limited to) Cotton Origin Verification, Chem-ST, etc.

    To support with technical report writing as required.
    To support with the LIMS system, creating quotations and updating the system as required.
    To identify where there may be problems achieving customer expectations and escalate when required.
    To coordinate with other report writers to achieve on-time or early delivery.
    Performing any other reasonable duties to assist the testing team and the business.
    Qualifications


    What We Are Looking For:

    Degree educated in chemistry, biochemistry, or relevant subject area and proven experience in leather or textile supply chains and/or chemical industry or relevant experience working in a chemical testing laboratory.

    Ability to communicate appropriately and effectively with colleagues.
    A driven, enthusiastic, and confident individual with outstanding communication skills.
    Be able to demonstrate good organisational skills and rigorous attention to detail.

    Demonstrates a self-motivated, positive "can do" attitude, and ability to work to tight deadlines and competing demands in a busy commercial environment.

    Demonstrate initiative and ability to multi-task and plan work effectively and work on their own when required.
    Must have the ability to communicate effectively, both verbally and in written form.
    Computer literate and confident using Microsoft Office and ideally have experience with data management systems such as CRM's.
    A flexible approach to working additional hours when required.
    Additional Information
    Office based role in Northampton. Weekly working hours are 37.5 per week.

    Competitive Salary, Life Insurance, Private Medical Insurance, Income Protection, Group Pension Scheme (match contribution of up to 5 %),Perkbox, Healthcare Cash Plan and Free on-site parking.

    #J-18808-Ljbffr
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