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    Vista Sales Support Advisor - Sunderland, United Kingdom - Hays Travel

    Hays Travel
    Hays Travel Sunderland, United Kingdom

    1 week ago

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    Description

    Job description

    The Sales Support team focus on supporting the Vista Sales team in all aspects of their role. The Team delivers exceptional customer service to both internal and external customers.

    As part of the Sales Support team, you will process customer holiday bookings and suggest varying extras to further enhance the customer's experience, helping to create lifelong memories.

    Our customers are at the heart of everything we do so exceptional customer service is essential.

    Key responsibilities

  • Delivering a first-class customer experience to all customers
  • Working towards and striving to achieve ancillary targets by looking after the customer journey from start to finish.
  • Attending training workshops and supplier visits, including overseas educational visits, to continuously develop product knowledge.
  • Being flexible and adaptable to meet business needs.
  • Being open to change as the team will continue to grow and develop new skills and processes, to further support the Tour operation.
  • Engage with the wider business by living and breathing the Hays Travel SMILE values.

    • What competencies we are looking for?

  • Commitment to contribute to the growth of the business and the development of the team.
  • Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard
  • Excellent verbal and written communication skills
  • Ability to liaise with staff at all levels
  • Effective motivational skills and the ability to remain positive and professional at all times
  • Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
  • Ability to work effectively with people from diverse backgrounds
  • Has worked within teams based at various locations
  • Excellent organisational skills
  • Excellent selling skills with the ability to achieve individual and team sales targets
  • The ability to negotiate and achieve desired outcomes as agreed with Line Manager
  • Appropriately assertive with a wide range of people
  • Analytical and problem solving skills with a can do attitude
  • Attention to detail and high levels of accuracy
  • Strong administration skills with excellent time management skills
  • Knowledge of internal/external selling systems

    • What experience we are looking for?

  • 1 years customer service / sales experience
  • Passionate about travel and tourism
  • Good sales and presentation skills
  • Customer focussed
  • Problem solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills
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