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    IT Support Engineer - United Kingdom - Arcas Technology Ltd

    Arcas Technology Ltd
    Arcas Technology Ltd United Kingdom

    3 weeks ago

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    Description

    A fantastic opportunity has arisen working for my client who are based in Daventry, they are a Manufacturing business who are looking for an IT Support Engineer to join their business on a permanent basis.

    You will be delivering comprehensive 1st and 2nd line IT support to a growing SME with a user base of 60+, emphasising adherence to best practices and a commitment to excellent customer service.

    Responsibilities:

    • Act as the initial point of contact for 1st line IT support, addressing general inquiries and issues promptly.
    • Manage overall IT systems operations, including installation, configuration, and maintenance of systems and services.
    • Diagnose and troubleshoot software and hardware problems, ensuring timely resolution.
    • Replace or repair damaged computer and network components as needed.
    • Uphold the security of client and server computers through the implementation of security and maintenance systems.
    • Provide support to staff in utilising IT services and systems, fostering positive professional relationships.
    • Work under the guidance of the IT Manager and utilise IT service desk software for efficient operations.
    • Collaborate with existing and potential vendors to coordinate service delivery within SLAs/Contracts.
    • Regularly update and maintain technical documentation, including annual inventory checks.
    • Conduct testing of new hardware and software solutions before full-scale deployment.
    • Deliver training to users on the operation of IT systems and software as necessary.

    Skills:

    • The IT infrastructure primarily relies on PC-based systems running Windows 10 within an Azure/AD hybrid framework.
    • Responsibilities extend to managing Hyper-V based servers in a mixed cloud/site environment, supporting both portable and fixed workstations.
    • Additionally, provide support for VoIP telecoms, mobile devices, and printers.
    • Given the diverse user base spanning in-house and mobile individuals across the UK and beyond, proficiency in remote systems and telecoms is crucial.

    If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.

    #J-18808-Ljbffr
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