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    Wireless Engineer/Product Support Engineer - Cambridge, Cambridgeshire, United Kingdom - Philips International

    Philips International
    Philips International Cambridge, Cambridgeshire, United Kingdom

    2 weeks ago

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    Description
    Wireless Engineer/Product Support Engineer page is loaded Wireless Engineer/Product Support Engineer
    Apply locations Cambridge time type Full time posted on Posted 2 Days Ago job requisition id Job Title
    Wireless Engineer/Product Support Engineer Job Description

    The Wireless Engineer/ Product Support Engineer develops and implements the product technical support strategy and controls the product support process.

    Provide support for associated products/solutions in diagnosing and troubleshooting systems and is the expert for the team internally and externally.

    Influences functional management in the BU, local field, and key customers, including R&D.

    Have a thorough understanding of the worldwide field organization including the multiple field roles and tasks that each performs.

    Champions customer support in the PM marketplace, specifically lowering the cost of ownership and increasing customer satisfaction.

    Working with worldwide Customer Services Field Service to ensure successful product introductions from a service/support perspective and best-in-class service delivery that contributes to high Net Promoter Scores and increased customer satisfaction.

    Providing technical assistance to the Technical Support Groups in the markets and end users/customers in diagnosing, troubleshooting, repairing, and debugging products, systems, or software when issues cannot be resolved locally.

    Bachelor's Degree in medical informatics or applied science
    Wired and wireless protocol analysis tools (Wireshark, Omnipeek)
    ~11 RF Survey tools from (NetAlly, Ekahau)
    ~ Spectrum analysis tools (AirMagnet Spectrum XT, Metageek Chanalyzer).

    The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
    This is a hybrid, role and only candidates living in the Cambridge MA, area will be considered.
    We are a health technology company.

    We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

    Do the work of your life to help improve the lives of others.

    If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.

    Learn more about our commitment to diversity and inclusion here .
    In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

    Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

    At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

    All United States-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*.

    Employees may request a reasonable accommodation.

    *locations Cambridge time type Full time posted on Posted 13 Days Ago At Philips, we believe that every human matters.

    For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

    Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

    We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected.

    It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws.

    In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

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