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    Call Centre Representative - Leeds, United Kingdom - Fortrea

    Fortrea
    Fortrea Leeds, United Kingdom

    3 days ago

    Default job background
    Full time
    Description

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas.

    What if your telephone skills are what we need to make new medicines safer for patients?

    As one of the largest Clinical Research Organizations in the world, we have recently brought to life four ultramodern Clinical Research Units in the UK and US..

    and the jewel in the crown is our facility at Drapers Yard Leeds . A brand new, world class, state-of-the-art 65,000 ft2 clinic with 100 beds (and growing), fully dedicated to Phase I Clinical research (and 7 minutes walking from the train station)
    And this is where you come in because we are expanding and now seeking our next Call Center Agent :
    This is a full-time , office based and permanent opportunity, working hours are 37 hours per week,
    Occasional overtime on weekend and evenings may be required (compensated with flexi time.)
    Compensation includes an uncapped monthly bonus based on your achievement of recruitment targets (daily calls made, screened completed, appointments scheduled, etc.)

    This job relies heavily on telephone skills and customer service, so call center experience is a must-have,

    ~ Able to demonstrate working knowledge of Microsoft Office (Outlook, Word, Excel),

    ~ Previous experience in clinical trials and knowledge of medical terminology ideal, but not a must (we ́ve a robust training program with our doctors to teach all you need).

    Where success is built upon your telephone skills :
    your confidence responding to volunteer ́s emotions effectively, and your active listening, empathy, professionalism and courtesy are essential to succeed

    ~ In our Leeds Clinical Research Unit we perform the first stage of testing in human subjects: phase 1 studies.

    This is what you ́ll do: building and maintaining Fortrea ́s Participants database of healthy volunteers and patients for our clinical trials.

    Fortrea has been conducting clinical research studies for more than 40 years at our clinics, so we have our own pool of interested volunteers, and each day we receive requests of potential new participants.


    Handling inquiries received from potential new study participants: this involves phone screens to collect subject ́s demographic data , performing medical history questionnaires , create new profiles in the database , accurately entering individual ́s information in the system.

    ~ With existing and new volunteers, assessing the suitability and identify the right trial opportunity for each interested volunteer, based on therapeutic indication and medical history.

    ~ Embark on a fulfilling career as you support us on our mission "To help make life-changing healthcare solutions possible". Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. For more information about how we collect and store your personal data, please see our Privacy Statement . #
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