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    Knowledge Base Content Developer - London, United Kingdom - Rewardgateway

    Rewardgateway
    Rewardgateway London, United Kingdom

    1 week ago

    Default job background
    Description
    Knowledge Base Content Developer / Technical Writer
    Product Management, London, Full Time, £35,000 - £40,000 / year

    Across the globe over 750 of us work together to bring this to life through our products and technology.

    We help our 4000+ clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

    To achieve our mission we are seeking a Technical Writer/Content Developer to build expert content on our platform and products for our Knowledge Base.

    As an experienced writer, you'll take an active role in identifying knowledge gaps and building effective content to fill them.

    We're on a journey to transform our knowledge base into a world-class knowledge hub for our internal client-facing teams and clients.

    You will be a key part of our knowledge community driving expertise on our product and platforms so our clients can make their world a better place.

    Over 50 benefits in our employee benefits package including:
    ~ A flexible holiday plan of up to 40 days per year
    ~£400 a year Wellbeing Allowance
    ~ Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
    ~ Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

    Proactively understand knowledge gaps and work with the relevant stakeholders to develop content to address them
    Measure performance of content and optimise content as required
    Work with product and technical teams to write content, process flows and instructions on key features
    Write accurate, well-organised, consistent, and highly effective content for new and updated features of our service in the appropriate forms (flow charts, tutorials, videos etc.)
    Prepare how to guides, instructional content and technical concepts for our releases, updates and specific feature sets
    Build technical content for our customer support team
    Collaborate with the Knowledge Base Manager, Training Manager and wider stakeholders build content to identify and fill knowledge gaps
    Proven experience in technical writing with solid understanding of technical writing tools and software
    Strong communication and interpersonal skills - proficient/native English
    A Bachelor's Degree in a relevant field or equivalent
    Proven track record of writing technical communications in a way that is simple to understand and usable
    training, engineering, account management, success teams & third parties
    Telephone call with a member of the Talent Acquisition Team
    Virtual or in-person interview with Director of Product Ops

    We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

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