Jobs
>
Leeds

    Field Service Manager - Leeds, United Kingdom - Cognizant

    Cognizant
    Cognizant Leeds, United Kingdom

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    This is an excellent opportunity for an Deskside/Field Services Manager ole professionals to be part of leading-edge technology projects. Cognizant's Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

    Field Service Manager will act as Regional Services Manager(RSM), managing field services/Deskside Services teams spread across Europe.

    Responsibilities

    • To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed customer expectations.
    • RSM will be the Customer' point of contact, He will be accountable for compliance with customer policies.
    • Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client.
    • Partner with Service desk and UX command center team.
    • Collaborates with Customer to align with processes and ensure SLA adherence.
    • Manage and lead Field service technicians for Dedicated and Dispatch sites.
    • Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence.
    • Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and break/fix activities.
    • Manage Deskside/Field Service technician resolving Incidents and Problems associated with EUC Devices and Software, and provide break/fix support, advice, and assistance to Client.
    • Field service team adhere to Client's enterprise and workplace-specific security and data privacy policies.
    • Responsible to manage Field service team supporting the End Users by copying data, performing backups and restoring data and backups to the replacement EUC Device.
    • Manage Field service team provide updates to Incident and Problem tickets in the ticketing tool to reflect actions taken to resolve such Incident or Problems.
    • Coordinate with Cognizant's PCaaS partner/vendor.
    • Manage HAM/SAM process for Client Devices as per agreed process.
    • Manage Assets management, reconciliation and disposal coordination.
    • Manage Monthly/Weekly reporting to Client and Cognizant governance.
    • Manage or oversee, as appropriate, all IMAC for all EUC-related Equipment, Software, and related Services at designated Client Sites.
    • Coordinate, plan, and schedule IMAC with all affected IT functions (whether the function is included within the Services provided by Provider, is a Client-retained function, or is provided by a third party).
    • Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures.
    • Make sure Field Service team have dedicated on-site Provider Personnel who speak English and the applicable local language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool;
    • Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, etc.;
    • Manage Field service technician will perform a swap of the equipment or provide a loaner equipment as needed to bring the End user back to an operational status quickly and then process the defective as per the SOP (i.e. process the OEM warranty, return to the proper depot repair facility or in some cases repair onsite)
    • Provide the vendor management of OEM warranty for repair service including but not limited to corporate workstations & mobile devices – in most cases this includes preparing the defective equipment for shipment back to the OEM through the client's onsite shipping department including dispatch sites and tracking / managing the claim through the entire life cycle.

    Essential Skills

    • Proven experience as a Lead supporting Field support technicians.
    • Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
    • Ability to diagnose and resolve basic to moderately complex end-user technical issues.
    • Customer-oriented technical professional
    • Lead support professional with experience in the IT technical support field focused on end-user support.

    At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

    You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

    Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

    Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

  • Octane Recruitment

    Service Manager

    1 week ago

    Octane Recruitment Leeds, United Kingdom

    Aftersales Manager / Service Manager vacancy - Car Dealership / Motor Trade · Location: Leeds · **Salary**: £45,000 plus bonus OTE £60,000 and a variety of company benefits including company car · We are currently recruiting for an experienced Aftersales Manager / Service Manager ...

  • Post Recruitment Ltd

    IT Service Manager

    1 week ago

    Post Recruitment Ltd Leeds, United Kingdom

    IT SERVICE MANAGER · £30,000 -£40,000 per annum plus on-call bonus (£240 per week) after passing probation** · 25 days holiday plus birthday off · Hours of work 9am-5pm Monday to Friday - 4 days on-site and 1 working from home · POST recruitment are proudly recruiting for a forwa ...

  • SearchDATA

    Service Manager

    5 days ago

    SearchDATA Leeds, United Kingdom

    **Service Manager - Leeds - Up to £50K** · Do you enjoy creating and maintaining lasting relationships with your staff and clients? · SearchDATA is looking for a Service Manager to join a buzzing MSP based in Leeds. You'll be a vital member of the team - overseeing all Service De ...

  • Voyage Care Ltd

    Deputy Service Manager

    5 days ago

    Voyage Care Ltd Leeds, United Kingdom Full time

    Deputy Service Manager - Leeds- £13.39 p/h · Join Voyage Care and Feel Valued, we reward your dedication with: · • Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) · • Premium overtime rates at an additional £1 per hour (Ts & Cs apply) · • Wagestream ...

  • Equiniti

    Service Delivery Manager

    1 week ago

    Equiniti Leeds, United Kingdom

    **Service Delivery Manager** · **Leeds Based** · **Excellent Benefits** · **Full-Time** · The Service Delivery Manager is a key role within the organisation and will be instrumental in building confidence in our clients' engagement with the company. Our clients increasingly occup ...

  • Voyage Care Ltd

    Residential Service Manager

    5 days ago

    Voyage Care Ltd Leeds, United Kingdom Full time

    Registered Manager (Dual role) - Leeds - £39,000 per annum · Join Voyage Care and Feel Valued, we reward your dedication with: · • Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned. · • Funded Blue Light Card – hundreds of discounts at hi ...

  • NonStop Consulting Ltd

    Interim Service Manager

    1 week ago

    NonStop Consulting Ltd Leeds, United Kingdom

    We are looking to speak with Service Managers that are available asap to jump on board in the voluntary sector. Have you always wanted to work for a charity? Now is your chance · This short term 8 months contract is a fantastic opportunity to hit the ground running in a Service M ...

  • First Response Group

    Central Services Manager

    1 week ago

    First Response Group Leeds, United Kingdom

    The successful Central Services Manager will lead and develop a team of customer service/control/tech and FM representatives to address customer challenges quickly, calmly, and confidently with service delivery as a priority. · **Main responsibilities**: · - Maintain a profession ...

  • Mainstay Recruitment Solutions LTD - Facilities Management Jobs

    Central Services Manager

    2 days ago

    Mainstay Recruitment Solutions LTD - Facilities Management Jobs Leeds, United Kingdom

    **Central Services Manager** · **Leeds** · **£35,000 - £45,000** · Mainstay are working alongside an award winning, multi-discipline service provider. Some disciplines being security, cleaning, grounds maintenance, facilities maintenance. · They are on the lookout for an experien ...

  • Lucy Walker Recruitment Ltd

    Customer Service Manager

    5 days ago

    Lucy Walker Recruitment Ltd Leeds, United Kingdom

    _Recruit, train and retain a skilled team of Customer Support agents_ · - _Align with the other regional managers for Customer Support to ensure that workflows and processes are smooth and efficient_ · - _Support delivery of cost savings identified in the budget planning by ensur ...

  • National Highways

    Service Delivery Manager

    1 week ago

    National Highways Leeds, United Kingdom Full time

    Service Delivery Manager - Digital Governance · Birmingham or Leeds - Hybrid · Your new role · As the Delivery Manager in the Digital Governance team in National Highways, you will administer the digital, data and technology investment approval process. You will play a key role i ...

  • MERJE Ltd

    Customer Service Team Manager

    5 days ago

    MERJE Ltd Leeds, United Kingdom

    Monday-Sunday flexible 8am-8pm (1 weekend per month) · West Yorkshire · Are you an experienced Customer Service Team Manager? · Do you want to join an award winning business that is growing at a rapid pace with superb career advancement opportunities? · We are searching for exper ...

  • PMR

    Assistant Resident Services Manager

    6 days ago

    PMR Leeds, United Kingdom

    PMR are seeking an experienced Assistant Resident Services Manager to provide onsite customer service and lettings service to a residential development in Leeds. The Assistant Resident Services Manager will be the first point of contact for current residentsand potential applican ...

  • Blue Arrow Ltd

    Customer Service Team Manager

    1 week ago

    Blue Arrow Ltd Leeds, United Kingdom

    Our client is passionate about truly listening to our customers to make banking more simple, personal, and fair. They are seeing some experienced Team Managers to support through their continued growth. · As a Financial Support Team Manager, you'll play a vital role in helping to ...

  • Melina Bolton T/A MRB Recruitment

    Service Manager

    5 days ago

    Melina Bolton T/A MRB Recruitment Pudsey, United Kingdom

    Our client is a very well established provider of care and support to adults living in supported living services. Reporting to the Area Manager; you will be responsible for managing a small service and leading a staff team to achieve outcomes for serviceusers with Complex Behavio ...

  • Page Personnel Secretarial & Business Support

    Customer Service Account Manager

    1 week ago

    Page Personnel Secretarial & Business Support Leeds, United Kingdom

    **Client Details** · **Description** · **Profile** · Have excellent communication skills both written and verbally · Have the ability to work in a fast paced environment · Have excellent computer skills including Microsoft Office and CRM systems · **Job Offer** · In return for yo ...

  • Sopra Steria

    Financial Service Manager

    1 week ago

    Sopra Steria Tingley, United Kingdom

    It's an exciting time to join the NHS SBS family Not only have we been recognised as one of the UK's Great Place's to Work, but we also are at the beginning of an enterprise transformation project creating a lot of growth and development within the organisation. · We are looking ...

  • Venn Group

    Service Manager

    2 days ago

    Venn Group West Yorkshire, United Kingdom

    **Job Title: Service Manager** · **Job reference**:69605 · **Job description**:A Local Authority in the North West is looking for an experienced Service Manager to work within their Child Social Care department who will be responsible for managing their Integrated Front Door serv ...

  • Seven Resourcing

    Service Manager

    6 days ago

    Seven Resourcing Wakefield, United Kingdom

    Seven Social Care is looking for a Service Manager to fill a fantastic role in Wakefield. · **The role**: · As the Service Manager you will be responsible for the operational management of a service, or group of services, within a supported housing and/or retirement living settin ...

  • Domus Recruitment Ltd

    Service Manager

    1 week ago

    Domus Recruitment Ltd Bradford, United Kingdom

    Salary: £36,000 DOE · - Full Time working hours · **Details of Services you will be visiting**: · - A specialist Residential service for adults with a Learning Disabilities who may have dual diagnoses and associated complex needs also. · - Self Contained with 8 bed s+ Ensuites · ...