Jobs
>
Sheffield

    Sales Support Specialist - Sheffield, United Kingdom - ePac Flexible Packaging France

    ePac Flexible Packaging France
    ePac Flexible Packaging France Sheffield, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Is customer service your priority? Are you looking for a progressive and dynamic company? If the answer is yes, ePac Silverstone could be the place for you.

    We are currently on the look out for a sales support specialist to support our customers throughout the UK and Europe. If you have a proven track record of delivering exceptional customer service and succeeding within a face paced environment then we want to hear from you. Previous experience of managing customer orders within a manufacturing setting would be advantageous but we are more interested in you and your previous successes.

    £25,000 to £30,000 per annum depending on experience.
    Location On site, Full Time - Sheffield, UK

    So who are we? Put simply, ePac provides digitally printed flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centred.

    Our core values are;

  • Provide exceptional customer service
  • Help our customers grow
  • Support the communities and local businesses we serve
  • Develop sustainable solutions

    • Find out more about us at

    SUMMARY OF POSITION

    The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

    ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Assists in estimating for customers
  • Creates and approves job tickets for the shop floor
  • Assists plant manager with any emergency problems
  • Communicates with customers on updates for projected timelines for projects
  • Manages trouble-shooting of emergency orders for customers
  • Participates in meetings with production staff and front office staff
  • Enters Customer Orders in ERP system (Microsoft PrintVis)
  • Raises Customer Prepayment Invoices from the order in ERP system
  • Utilises Salesforce to manage communications with sales team, customers and management
  • Follows up on all customer transactions in a timely manner
  • Insures CAR's are created by quality department and communicated to customer
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Works closely with the credit department to resolve disputed credit items.
  • Provides timely feedback to internal team members regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer's service expectations.

    • NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Sends out sample products to customers
  • Packages orders for delivery
  • Assists other plant employees with tasks when staffing is an issue
  • Performs other duties as assigned

    • JOB KNOWLEDGE, SKILLS & ABILITIES

  • Flexible packaging knowledge is preferred but not a must
  • Knowledge of film substrates used in the industry is preferred but not a must
  • Excellent customer service via phone, email and in person
  • Pre-press and pre-press workflow knowledge a plus
  • Knowledge of estimates and customer expectation a plus
  • Excellent time management skills
  • Basic IT structure knowledge
  • Knowledge of a web to print order system a plus
  • Must be deadline driven and have a sense of urgency
  • Must be adaptable and flexible.
  • Must have a great customer focus and be action oriented
  • Should have experience in Word, Excel and Google Suites

    • EXPERIENCE AND EDUCATION

  • Proven experience within a customer service-related field
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Fulcrum Utility Services

    Sales Support Specialist

    4 days ago

    Fulcrum Utility Services Sheffield, United Kingdom

    **Salary**: Dependent on Experience · **Location**: Sheffield (hybrid) or Bury St. Edmunds (hybrid) · We are looking for a Sales Support Specialist, who will support our team of I&C Business Development Managers (BDMs) in work-winning activities. · In this role, you will support ...

  • Bridge of Hope

    Admin Support Specialist

    1 week ago

    Bridge of Hope Sheffield, United Kingdom

    ** The Recruitment Co are advertising on behalf of our client for an Admin Support Specialist to join a busy and expanding team; you will be part of an Independent Estate agency that deals with the process of buying and selling properties.** · **As an Admin Support Specialist you ...

  • Tes Global

    Customer Support Specialist

    1 day ago

    Tes Global Sheffield, United Kingdom

    Role - Customer Support Specialist · Hybrid - 3 days a week in the office, 2 days from home · Salary - £24,000 - £27,000 · Tes is the world's largest professional network for teachers. Through our innovative products we power schools and enable great teaching worldwide. By creati ...

  • Environment Agency

    Permitting Support Specialist

    1 week ago

    Environment Agency Sheffield, United Kingdom

    Number of jobs available- 2 · - Region- Yorkshire and the Humber · - City/Town- Sheffield · - Building/Site- Quadrant Two · - Grade- Staff Grade 3 · - Post Type- Permanent · - Working Pattern- Full Time · - Role Type- Operational Delivery · - Salary Minimum- £25,042 · - Job descr ...

  • Beacon Support

    Specialist Support Tutor

    1 day ago

    Beacon Support Sheffield, United Kingdom

    **Job description** · **Specialist Support Tutor** · Beacon Support Ltd. are recruiting Specialist Support Tutors to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students' educational experience ...

  • Greener Living Ltd

    Customer Support Specialist

    1 week ago

    Greener Living Ltd Sheffield, United Kingdom

    **Customer Support Specialist (Renewables)** · Location: Sheffield S9 · **Job Types**: Full-time, Permanent · **Salary**: £25,000.00 per annum · We are a widely recognised and trusted renewable installer of Air Source Heat Pumps, Solar PV and battery storage, operating nationwide ...

  • Fragomen

    Application Support Specialist

    1 week ago

    Fragomen Sheffield, United Kingdom

    Job Description · Application Support Specialist I · Sheffield (on-site) · About us: · Fragomen is the world's leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, w ...

  • Zimmer Biomet

    Clinical Support Specialist

    1 week ago

    Zimmer Biomet Sheffield, United Kingdom

    -Requisition Number · EMEA11058 · Employment Type · Full-time · Location · Sheffield · **What Is It Like To Work at Zimmer Biomet**: · At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment w ...

  • Parts4Engines Limited

    Customer Support Specialist

    1 week ago

    Parts4Engines Limited Sheffield, United Kingdom

    **The Role**: · **Responsibilities**: · - **Order Management**: Assist customers with placing orders, tracking deliveries, processing returns, and exchanges. Ensure accurate and timely fulfilment of customer orders. · - **Product Information**: Provide detailed information about ...

  • OCLC

    Customer Support Specialist

    4 days ago

    OCLC Sheffield, United Kingdom

    You have a life. We like that about you. · At OCLC, we believe you'll do the best work of your life when you're living the best life possible. · We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meanin ...

  • Tes Global

    Admin Support Specialist

    2 days ago

    Tes Global Sheffield, United Kingdom

    **Basic scope and primary objectives**: · A fantastic opportunity has arisen for a passionate and skilled individual to join our excellent customer support and adminstration function. We are looking for you to use your skills to provide a professional and efficient service to pen ...

  • Perkbox

    Business Customer Support Specialist

    4 days ago

    Perkbox Sheffield, United Kingdom

    **Be a champion of our customers' voices.**: · **Does this sound like you?** · You're **highly empathetic to customers** and are motivated to give them the best possible experience with you. You're also passionate about **championing their voice across the business**. You're a ** ...

  • Mindbody

    Billing Support Specialist I

    3 days ago

    Mindbody Sheffield, United Kingdom

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the ...

  • Mindbody

    French Speaking Customer Support Specialist

    4 days ago

    Mindbody Sheffield, United Kingdom

    **The role**: · Our Customer Support team provides post-sale technical support services to customers, this includes troubleshooting, problem resolution, and maintenance. As well as supporting our customers, your understanding of the software is vital in ensuring our customersare ...

  • Tradewind Recruitment

    Maths Specialist Learning Support Assistant

    1 week ago

    Tradewind Recruitment Sheffield, United Kingdom

    Teaching Assistant role working at a secondary school in Chesterfield, · - Focus on supporting students who are behind their expected level of Maths and preparing them for exams. · - The position is for one day a week Mondays, and TA will work with students in Key Stage 3 and Key ...

  • Protocol Education

    Autism Support Specialist

    4 days ago

    Protocol Education Rotherham, United Kingdom

    **Overview**: · The Autism Support Specialist will work with individuals with autism spectrum disorder (ASD) to provide support and assistance in various areas of their lives. They will work closely with families, schools, and other healthcare professionals to develop and impleme ...

  • Gibbs Hybrid

    Customer Support Specialist

    1 week ago

    Gibbs Hybrid Macclesfield, United Kingdom

    Customer Support Specialist - Macclesfield/Hybrid · New opening for a Customer Support Specialist with our prestigious Global client. Working in the exciting, fast-paced health technology sector, we seek a customer support specialist to join our clients growing support team in Ma ...

  • May & Stephens

    Business Support Specialist

    1 week ago

    May & Stephens Leeds, United Kingdom

    **BUSINESS SUPPORT SPECIALIST** · **LEEDS** · **HYBRID** · **£24,000 - £28,000** · Our client, a dynamic, reputable, and established real estate consultancy, are looking for a Business Support Specialist to join their growing team. This is an exciting opportunity for someone who ...

  • Rotherham Doncaster and South Humber NHS Foundation Trust

    Specialist Support Worker

    2 days ago

    Rotherham Doncaster and South Humber NHS Foundation Trust Doncaster, United Kingdom

    The specialist support worker will hold the required level of skills and knowledge to undertake the running of the physical health monitoring arm of the Clozapine and Lithium Clinic. This will include venepuncture, physical health measurements, specialist side effect monitoring a ...

  • Bradford Metropolitan District Council

    Specialist Support Worker

    1 day ago

    Bradford Metropolitan District Council Bradford, United Kingdom

    **Department of Children's Services** · **Specialist Teaching and Support Services,** · **Children's Sensory and Physical Needs Service** · **Specialist Support Worker with Deaf Children and Young People** · **2 x 32.5 hours per week (Term time only plus 1 week - 39 weeks)** · ** ...