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    Client Service Engagement Manager - London, United Kingdom - Warman O'Brien

    Warman O'Brien
    Warman O'Brien London, United Kingdom

    1 week ago

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    Description

    Client Services Manager – London/Boston – Permanent – 4-day work week - Incentives - Industry Leading Salary and Commission Scheme - US Market Focus.

    Here at Warman O'Brien we are a high performing, passionate and trusted Life Science Recruitment Consultancy.

    We foster a friendly and inclusive culture that encourages you to reach your personal goals and company-wide targets as a team.

    We take great pride in supporting your work-life balance and offering flexible hours to our employees. Our 4-day work week has no impact to pay, holiday, or work hours. Just think of what you could do with a long weekend, every week


    We are searching for a professional and courteous Client Services Manager with great people skills to help our business prioritize existing customers and bring new clients on board focusing on the US market.


    The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients.

    The noteworthy client services manager should provide timely solutions to client's problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies.


    We will be opening our third office Q2 2025 in Boston Massachusetts and so a successful candidate must be willing to relocate to Boston in 2025 or currently live in Boston.


    Client Services Manager Responsibilities Include:
    Actively seek out and pull-on project based opportunities.
    Conduct customer service workshops and presentations.
    Offer advice to clients on services and products.
    Develop surveys and capture client information.
    Participate in marketing campaigns.

    Client Services Manager Requirements:
    Computer literacy.
    Experience of building out and developing new markets. Experience of bringing in MSP's/RPOs and retained search or selling project solutions


    We understand the important of 'work-life balance' which means the successful candidate will join us in working a 4-day work with absolutely no impact to pay, hours or holiday allowance.

    In addition, we offer 25 days annual leave - plus statutory, incentives, quarterly lunch clubs, extended lunch for wellness, flexi-hours, hybrid working.

    We are lucky enough to have ex-industry professionals in-house supporting and creating tailored training for our teams.

    We are proud to have been awarded the Great Place To Work accreditation for two consecutive years and have also been awarded as a Best Workplace for Women UK 2024 too
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