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    Customer Service Representative - United Kingdom - Holiday Financial Services Corporation

    Holiday Financial Services Corporation
    Holiday Financial Services Corporation United Kingdom

    2 weeks ago

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    Description

    The Customer Service Representative provides efficient and accurate services to customers including, but not limited to, processing loan applications, daily transactions, delinquency management, and loan solicitations.

    They also profile new and existing customers to suggest and open quality loan accounts, control delinquency, and refer loan opportunities to the respective branch.


    PROVIDE ENHANCED CLIENT SERVICE
    Recommend quality loans for approval, as measured by delinquencies and other contributory factors. Actively promote and market Holiday Financial products and services within the Corporation's sales vision. Seek opportunities to support volunteerism in the local community. PROMOTE DIGITAL AWARENESS
    Explore and educate clients on alternative digital channels of delivery, products, and services. Accept and demonstrate advancements in technology and internal applications.

    Process consumer loan applications in accordance with established policies and procedures; Handle financial transactions within the scope of daily operations.

    Open new loan accounts and sell products and in accordance with established policies and procedures. Manage delinquency through mail correspondence, telephone contact and follow up, and in office discussions.

    SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

    Actively seeks professional development (transfers suggestions into daily practice, participates well in staff meetings, adapts well to changes in processes and duties, e-learning electives).

    To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and a skills inventory is listed below.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    LANGUAGE SKILLS :
    Ability to use telephone systems and possess good computer skills including email, internet and intranet use.

    Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.

    Ability to add, subtract, multiply, and divide in all units of measure.

    This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers.

    Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
    Medical, Dental, Vision & Life Insurance
    ~Paid Time Off & Recognized Holidays
    ~ Leave policies
    ~ Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet)
    ~ Employee Assistance Program
    ~ Employee Health & Wellness Program
    ~ Rewards & Recognition Programs and much more EOE/AA: M/F/Vet/Disability
    #
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