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    Continuous Improvement Manager - Northampton, United Kingdom - Staysure Group

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    Description

    Location:Remotesome travelrequired

    Salary:DOE

    Hours:37.5

    Overview:

    Responsiblefor driving process excellence fostering a culture of continuousimprovement and implementing initiatives to enhance organisationalefficiency. Specifically accountable for process optimisation andthe ability to lead crossfunctional teams toward operationalexcellence.

    Role &Responsbilities:

    ProcessOptimization:

    Lead the development andimplementation of continuous improvement strategies to optimizeworkflows and enhance operational efficiency.
    Identifyopportunities for process enhancements through data analysisfeedback collection and collaboration with keystakeholders.

    ChangeManagement:

    Drive a culture of continuousimprovement by fostering awareness and enthusiasm for change withinthe organization.
    Implement change managementmethodologies to ensure successful adoption of processimprovements.

    CrossFunctionalCollaboration:

    Collaborate withdepartmental heads and crossfunctional teams to understand businessprocesses identify bottlenecks and implementsolutions.
    Facilitate workshops and meetings to gatherinput and insights from variousstakeholders.

    PerformanceMetrics:

    Define key performance indicators(KPIs) to measure the success and impact of continuous improvementinitiatives.
    Regularly assess and report on theperformance metrics providing insights and recommendations forfurther improvement.

    Training andDevelopment:

    Develop and deliver trainingprograms to educate employees on continuous improvementmethodologies and tools.
    Provide guidance and support toteams as they implement new processes andworkflows.

    TechnologyIntegration:

    Collaborate with IT teams toidentify and implement technology solutions that support processautomation and optimisation.
    Stay informed about emergingtechnologies that can contribute to continuous improvementefforts.

    ProjectManagement:

    Lead crossfunctional teams inthe planning execution and monitoring of continuous improvementprojects.
    Ensure that projects are delivered on timewithin scope and meet qualitystandards.

    EssentialSkills:

    Proven experience in continuousimprovement process optimization or operationalexcellence
    Experience working in a Contact Centreenvironment preferably with 3rd partner outsourceproviders
    Strong analytical and problemsolvingskills.
    Excellent communication and interpersonalskills.
    Ability to lead and inspire crossfunctionalteams.
    Proficient in the use of continuous improvementmethodologies and tools.
    Project management certificationis advantageous.

    DesirableSkills:

    Bachelors degree in BusinessOperations Management or a relatedfield



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