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    Medical Support Specialist - London, United Kingdom - Eucalyptus

    Eucalyptus
    Eucalyptus London, United Kingdom

    1 week ago

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    Description

    Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we're gonna need all the help we can get...

    About Eucalyptus

    Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

    Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

    Our 5 clinics (, , , & ) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

    We've raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

    We're looking to continue building our team of executional weapons who are passionate about healthcare, aren't afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

    Juniper, Our Weight Management Brand

    Through , we provide a personalised, high-touch model of care that enables patients to access evidence-based, supportive and sustainable weight management. Our model promotes accessibility and accountability to patients who have traditionally struggled to achieve their goals in a stigmatised and poorly managed condition.

    Incoming patients interface through an online questionnaire which collects key health information. This data is then surfaced in the Prescriber's platform to streamline the consultation and prescription decisions.

    Patients also undergo a model of high-touch care beyond the initial prescription with our Medical Support team, health coaches, dieticians and regular Prescriber check-ins.

    About the role (What you'll be doing)

    The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.

    Key Responsibilities:

    • Triaging medical enquiries efficiently to ensure excellent patient safety and care is received;
    • Providing outstanding medical advice to patients (by email and phone), which creates lasting impressions because of its depth and personalisation;
    • Responding to medical incidents within agreed SLAs;
    • Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
    • Proactively engaging with patients throughout their treatment journey;
    • Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
    • Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.

    About you (Who you are)

    • A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a:
      • Pharmacist;
      • Pharmacy Technician;
      • Nurse; or
      • Paramedic.
    • Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus
    • Tech-savvy - you are confident in navigating digital applications for clinical practice.
    • Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
    • Trust - patients trust you implicitly because of your experience, your confidence and your manner
    • Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
    • Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back

    Bonus points..

    • Experience of supporting or treating patients via online, text-based asynchronous conversations
    • Experience of supporting or treating patients patients with modern weight loss treatments

    So, why join Eucalyptus?

    • We are on a growth journey, in the UK alone - we have gone from 0 to 5,000+ patients in just 6 months
    • Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world, and our 5 clinics speak to different people at different stages of their life and needs
    • Strong culture of work-life balance, supported by flexible working hours and hybrid working possibilities
    • We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale.
    • Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more.
    • Offer a competitive remuneration package plus government contributions
    • Fun office parties and team dinners so you can bond with your team regularly
    • Eucalyptus and clinic merch designed by our very own in-house creative team
    • Want to see more? Check us out on Instagram

    At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

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