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    Operations Team Lead - United Kingdom - Wifinity Group

    Wifinity Group
    Wifinity Group United Kingdom

    4 days ago

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    Description

    While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option.

    And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

    We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides.

    We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

    The Network Operations Team Lead is part of our Network Services team, playing a key part in establishing and maintaining our customer network.

    Wifinity have secured a 10-year contract to rollout and deliver high speed to connectivity to the largest supplier of later living accommodation in the UK.

    The Network Operations team lead will be the single point of contact for the programme team delivering this project and responsible for the successful transition of sites into live operations.

    ​

    The Network Operations Team Lead will provide outstanding service focussed on proactively establishing and maintaining our network for our valued customer base.

    Wifinity have invested heavily in automation and cloud network management platforms to enable this programme. You will be responsible for leveraging these tools to assure the quality and performance of services going live.
    Act as the Network Services main point of contact for the programme team
    Produce regular reporting on activity and performance of services and process you are responsible for
    People management responsibility for the Network Assurance Engineers, including but not limited to HR issues, 121s, performance management and development of the team
    Work with Delivery teams for transition of sites and services to live operations ensuring thorough verification, testing, commissioning, documentation and training have been carried out
    Configure and commission wired and wireless networking equipment in line with configuration templates
    Assure that commissioning standards have been met, and be responsible for identifying and resolving any issues
    Integrate multi-vendor network devices with the monitoring systems, and provide quality assurance on monitoring status of any new sites or services on the network
    Interpret, prioritise and work collaboratively with internal stakeholders to plan, test and deliver firmware and patch management, including ownership and accountability of the firmware and patch management systems
    Support active kit and deploy new kit with accurate configuration management, including recording and documentation
    You will deliver all set targets to contribute to a successful business function in line with the strategic objectives
    You value knowledge and are able to contribute to an evolving network operations function. Desire to learn new technologies, develop advanced networking skills and share them across the team
    Proven experience in a network operations centre in the ISP/Telecoms industry
    Proven experience on incident, problem and change management processes and prioritisation
    Excellent knowledge of monitoring systems, network management platforms and have an excellent understanding of monitoring best practices
    Have an excellent knowledge of networking, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
    Knowledge of Linux (Ubuntu or Centos) systems administrations skills
    Knowledge of Programming and scripting ability, preferably Python and PHP
    ~ In-depth knowledge of Linux (Ubuntu or Centos) systems administrations skills
    ~ Knowledge of Network Infrastructure Design
    ~ Deep technical capability in networking down to protocol level, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
    ~ Firewall support & configuration (includes Fortinet, Cisco)
    ~ xDSL, FTTC, EFM, Fibre & Mobile Network connectivity

    ​
    CCNA or equivalent experience

    CCNP or other networking certifications

    We offer a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance.

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