-
Customer Success
6 days ago
Culture Guru Ltd London, United Kingdom** Customer Success - Virtual Reality (Venture-Backed) Startup ** · **Salary**: £26,000 + Benefits · **Hours**: 40 hours per week · **Start**:Immediate (willing to wait for notice period) · **Contract**:Permanent / Full-Time · **Location**:London, Hackney Wick / Stratford · Cultu ...
-
Customer Success
2 days ago
Interino Ltd London, United KingdomCustomer Success Manager - Fintech · Exciting opportunity to join a well funded Fintech / SaaS business in their customer success department. Business is a tech solution in invoice funding. · - Must have experience of customer success role · - Must have experience in financial se ...
-
Customer Success
1 week ago
Mayflower Recruitment London, United KingdomWe are looking for a Customer Success Manager with a background in financial services and strong IT/Technology knowledge to join a growing Fintech client in London (Hybrid role) · Non-negotiables/Must Haves: · Fintech experience · Eager to learn and highly motivated Interest in F ...
-
Customer Success
1 week ago
Tembo London, United Kingdom**Company Description** · Tembo is an award-winning digital mortgage and savings platform, specialising in maximising affordability and helping people to buy sooner. In 2024 we were ranked the 12th fastest growing FinTech by Sifted after achieving annual growth of over 300%. With ...
-
Customer Success
2 weeks ago
Chambers & Partners London, United KingdomWe are looking for a pro-active and dedicated individual to join us at Chambers and Partners. · A brand-new role, you will be working within the Customer Success team supporting all current and future initiatives to drive submissions retention and growth. · **Main duties and resp ...
-
Customer Success
21 minutes ago
Guinness World Records London, United Kingdom**JOB OVERVIEW**: · What's the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records (GWR) back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with office ...
-
Customer Success
21 minutes ago
Kolleno London, United Kingdom**ABOUT KOLLENO**: · Kolleno is a trusted FinOps platform that simplifies receivables, payments & reconciliation for CFOs and finance teams. · We redefine the very essence of payments management for businesses, foreseeing traditional finance operations transforming into seamless ...
-
Customer Success Specialist
1 week ago
Altus Group London, United KingdomJob Category: · Opportunity Awaits at Altus Group · We are currently looking for a Customer Success Specialist. This is an exciting opportunity to be part of a positive and self-starter team. · As a Customer Success Specialist, you will support our customer base through renewal a ...
-
Customer Success Executive
5 days ago
Smartbox Limited London, United KingdomAre you passionate about helping customers achieve their goals with cutting-edge technology? Do you have a knack for solving problems and delivering exceptional service? If so, you might be the perfect fit for our Customer Success team · We are an AI data-analytics software start ...
-
Customer Success Executive
1 week ago
Essensys London, United KingdomDo you want to be part of a culture that lives by its values and is cheering for your success? At essensys, we are looking for a dynamic and driven **Customer Success Executive** to join our team. · - Competitive salary + raft of benefits, including family-friendly benefits (enha ...
-
Customer Success Lead
1 week ago
Bloom App Ltd London, United Kingdom**Overview** · Bloom is a next-generation Career coaching app, our mission is to provide coaching at scale. We believe career coaching should be available to everyone, not just managers, leaders or executives. Unlike its competitors, Bloom is inclusive for colleagues. Its platfor ...
-
Customer Success Executive
4 days ago
Dotdigital London, United KingdomWe're looking for a **Customer Success Executive** to join a growing global brand with opportunities for personal and professional development. You'll be organised and driven and must have a fantastic customer focused approach. This is a non-targeted, non-commissioned role. · You ...
-
Customer Success Associate
6 days ago
Arctic Shores London, United KingdomAt Arctic Shores, we believe you're more than a CV. That your unique potential can't be cropped and condensed into a side of A4. · We're currently looking for a **Customer Success Associate (CSA)** to join our growing **Customer Success** team and work closely with fellow Explore ...
-
Customer Success Associate
1 day ago
Cision London, United KingdomCision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most im ...
-
Head of Customer Success
1 week ago
Sova Assessment London, United KingdomHead of Customer Success · **LOCATION**: London, full time. · **CHANGING ASSESSMENT FOR GOOD** · Sova is passionate about making a difference. We design precise assessments, making no · harnessing the expertise of our team and the latest digital technology. Every member of our te ...
-
Customer Success Manager
1 day ago
Corporate Recruitment Solutions London, United Kingdom**Job Title: Customer Success Executive (12 months FTC)** · **Location: London** · **Salary: Competitive** · About **Customer Success Executive** · My client is an award winning fintech lender who are disrupting the SME lending landscape. They have an end-to-end financial managem ...
-
Customer Success Specialist
1 day ago
Sedna London, United KingdomPowered by AI and integrations with other systems, Sedna reduces manual work, processes high volumes of messages with ease and exposes key context buried in inboxes. We empower teams to make better decisions and work quickly towards commercial success. · Backed by $86mn in public ...
-
Customer Success Manager
1 week ago
Muso London, United KingdomDo you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? · Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. · Here at MUSO we are look ...
-
Customer Success Associate
1 week ago
The OHUB - Public Relations London, United KingdomLeap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This well funded startup is revolutionising the real estate game with an AI-powered platform that gr ...
-
Customer Success Executive
1 week ago
Pirical London, United KingdomPirical pioneers the field of People Analytics. We are on a mission to help companies make fairer and smarter decisions about their people by helping our customers answer tough people strategy questions through our innovative knowledge management systems. · We are an organically ...
Customer Success - London, United Kingdom - Receipt Bank
Description
We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide.The Customer Success Lead will drive the successful adoption & utilisation of Dext's product suite, ensuring customers gain the maximum ROI from their investment whilst leading the Customer Success team.
You will work closely with the New Business and Account Management teams to support the efforts in achieving high retention & growth rates for the UK business.
Lead, coach and manage a team of CSM's, ensuring the continual professional growth of the team and the individuals within it.
primarily focused on the onboarding, training & education we provide throughout the customer journey.Identify and propose scalable solutions to manage our smaller accounts effectively, ensuring they feel highly supported and serviced as well
Collaborate with Marketing to ensure our customer marketing is aligned, helping drive customer advocacy from successful engagements.
Working towards and achieving your monthly net client retention KPIs
Working closely with the Account Management team to devise monthly plans around minimising churn.
Account Management & new sales
Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don't meet 100% of the criteria.
You can read more about our Diversity & Inclusion commitments here3-5 years relevant and proven leadership experience within Customer Success
~ Experience in developing and implementing Customer Success strategies and initiatives.
~ Excellent communicator, able to build strong relationships with internal and external stakeholders at a senior level
~ Experience in coaching and developing Customer Success teams to fulfil their potential and achieve set targets.
~ Strong strategic planning and execution skills.
~ Proficiency in CRM systems
Software or SaaS experience
Previous work in the accounting and bookkeeping sector beneficial, but not essential
We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. A competitive salary;
~ Flexible working;
~25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday;
~ Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more);
~ Cycle to work scheme;
~ Access to the Learnably platform where you can spend your annual L&D allowance - ;
~ Payroll giving;
~ Mental health support through .
#