Jobs
>
London

    Customer Engagement Manager - United Kingdom - Moonstar Ventures Ltd.

    Moonstar Ventures Ltd.
    Moonstar Ventures Ltd. United Kingdom

    4 days ago

    Default job background
    Description

    We're in the business of improving people's lives. is the engagement, productivity and retention platform for frontline workers, supporting companies to engage their staff by integrating the essential tools that make employees happier, more connected and more productive.

    Our goal is to become the leading global platform that gives a voice and offers more opportunities to people working at the frontline.

    We are building a mobile first platform that brings together the main functionalities to engage and retain remote and deskless staff, namely, company communication & operational collaboration, onboarding & learning, recognition and rewards.

    Moonstar is an award-winning and fast-growth start-up, having been nominated among the most innovative companies in the UK by InnovateUK. We are fully funded and have clients across North America and Europe. We are also incubated at the Harvard University Innovation Lab.

    THE ROLE

    We are looking for a driven and strategic Customer Engagement Manager who is skilled in both strategy formulation and hands-on implementation. As our main point of contact for consulting services on employee engagement, retention, and performance, you will not only develop coherent strategies, but also guide their practical implementation with our clients.

    The ideal candidate will possess a hybrid experience that spans talent development, learning content creation, and internal communication management. This diverse skill set will enable you to deliver excellent consulting services to a wide range of stakeholders, from CEOs and COOs to Heads of HR and Retail Directors.

    We are looking for someone who is incredibly ambitious, extremely bright, hardworking and unwaveringly candid.

    IN THIS ROLE YOU WILL:

    • Lead the full cycle of client engagement: From onboarding following contract sign-up through to expansion and renewal, ensuring seamless transitions and sustained client satisfaction.
    • Assess and analyze client needs: Conduct thorough assessments to pinpoint challenges and triggers related to talent, engagement and retention among client companies.
    • Develop and implement strategies: Formulate and execute clear, actionable strategies derived from complex issues, aligned with clients' broader goals in employee engagement and retention.
    • Drive initiative development and execution: Design and guide the implementation of engagement, development and retention initiatives. You will oversee project management aspects, handle risks proactively and adjust plans as necessary to enhance effectiveness.
    • Monitor outcomes and adapt strategies: Continuously evaluate the impact of deployed initiatives on engagement, performance and retention, refining strategies to enhance outcomes based on data-driven insights.
    • Facilitate effective implementation: Work closely with various stakeholders within client companies – from frontline managers to top executives – to ensure strategies and action plans are effectively executed and outcomes are monitored.
    • Cultivate strong client relationships: Build and maintain trust-based, enduring relationships with clients, leveraging these relationships to garner and implement feedback and manage ongoing requests efficiently.

    WHAT WE ARE LOOKING FOR :

    • Education : Bachelor's or Master's degree in Psychology, Human Resources, or a related field.
    • Experience : 4-5 years in Organisational Development, ideally with a strong background in strategy formulation and execution.
    • Skills & Qualities:
      • Proven ability to craft and implement effective strategies and action plans across diverse client environments.
      • Passion for advancing workplace engagement, with a drive to impact the future of work positively.
      • Native-level English fluency with exceptional writing and verbal communication skills.
      • Highly organized, capable of managing multiple projects and clients with precision.
      • Empathetic with a high emotional intelligence, yet comfortable challenging assumptions directly.
      • Resilient and adaptable, thriving in a rapidly changing startup environment and embracing the challenges it presents.
      • Self-driven and autonomous, with a knack for proactive problem-solving without the need for micromanagement.

    BENEFITS :

    • A competitive salary and a discretionary bonus scheme
    • Growing in an innovative company that places high value on personal development and professional progression. Personal budgets for L&D and wellbeing initiatives
    • Having an impact by building technology that improves people's lives
    • An empowering entrepreneurial culture rooted in collaboration, responsibility, learning and agility
    • Working with intelligent and amazing people and experts, who love challenging the status-quo, while having a lot of fun doing it
    • Dog-friendly workplace. We have the best Bernese Mountain Dog ourselves.
    • Fully remote, we are based in London, but work remotely and meet in person two times per year

    LOCATION

    We intend to grow a fully distributed, remote team, so we are open to anyone based GMT +/- 3 hours. If you're excited about the opportunity, we'd love to meet you. Please drop us a line with your resume at .

    #J-18808-Ljbffr
  • Gordon Yates Limited

    Engagement Manager

    1 week ago

    Gordon Yates Limited London, United Kingdom

    * Have relevant experience within a similar position. · - An ability to plan out and shape the daily activities in a structured way... · - Stakeholder and external partner engagement and communication experience. · Engagement Manager · We are seeking an individual who is a confid ...

  • Prospect Us

    Employer Engagement Manager

    2 days ago

    Prospect Us London, United Kingdom

    Prospectus is delighted to be working with one of London's leading universities in their search for a full time Employment Engagement Manager on a 5 month contract, to enhance the employability of students and graduates, ensuring the university is a top-tiertarget institution for ...

  • Reed in Partnership

    Employer Engagement Manager

    1 week ago

    Reed in Partnership London, United Kingdom

    **About us** · **The role** · An Engagement Manager will work towards strict targets and guidelines in accordance with the programme obligations and Reed in Partnership process. This is not an exhaustive list, and an Engagement Manager will be expected to carry out any other duti ...

  • HCA Healthcare UK

    Change Management Engagement

    3 days ago

    HCA Healthcare UK London, United Kingdom

    **Head of Change Management Engagement and Communication Specialist** · **Location**: 1 London Bridge with frequent visits to other HCA sites · **Contract Type**: Fixed Term Contract - Provisional End Date October 2025 · **Reporting to**: EHR Programme Director · Are you ready to ...

  • Picture More

    Business Engagement Manager

    1 week ago

    Picture More London, United Kingdom

    **Business Engagement Manager - Permanent London** · Business Engagement Manager, you will represent both the Project Management Office and the Information Technology department as the Information Technology liaison with the firm's various business units. · Act as the primary con ...

  • Parkinson's UK

    Supporter Engagement Manager

    1 week ago

    Parkinson's UK London, United Kingdom

    We're looking for a driven Supporter Engagement Manager to join our team. You will be joining a dedicated team and an organisation that is committed to building and growing a powerful movement of people to transform the experience of people living with Parkinson's. A big part of ...

  • Gordon Yates Limited

    Events and Engagement Manager

    1 week ago

    Gordon Yates Limited London, United Kingdom

    * Have relevant experience within a similar position. · - An ability to plan out and shape the daily activities in a structured way... · - Stakeholder and external partner engagement and communication experience. · Events and Engagement Manager · We are seeking an individual who ...

  • eFinancialCareers

    Client Engagement Manager

    1 day ago

    eFinancialCareers London, United Kingdom

    Lead the development and delivery of innovative proposals, combining domain expertise, change and production capability, and automation services · - Think and act critically to ensure relevance of services to meet changing client and industry needs · - Elicit client feedback and ...

  • The Graduate Project

    Client Engagement Manager

    1 week ago

    The Graduate Project London, United Kingdom

    **Main responsibilities**: · - Manages the clinic-based client service operations, and act as the first point of contact. · - Develop and implements processes and procedures to improve client service operational efficiency and revenue forecasting accuracy through accurate sales p ...

  • Arthur

    Employee Engagement Manager

    6 days ago

    Arthur London, United Kingdom

    Role: Employee Engagement Manager · Working Model: Hybrid · Location: EC3A · Role type: Permanent · An exciting opportunity to be a part of the Internal Communications team for a global and dynamic insurance group. · The Employee Engagement Manager will be working on group wide, ...

  • Fill My Vacancy

    Community Engagement Manager

    2 days ago

    Fill My Vacancy London, United Kingdom

    Details · Our client is seeking a Community Engagement Manager to maintain engagement with their Community of more than 15,200 young leaders (Ambassadors) who are affecting positive change from every country in the world and a huge range of backgrounds; from socialentrepreneurs t ...

  • eFinancialCareers

    Client Engagement Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    ** · Job Description · - Lead the development and delivery of innovative proposals, combining domain expertise, change and production capability, and automation services · - Think and act critically to ensure relevance of services to meet changing client and industry needs · - El ...

  • EMR

    Employee Engagement Manager

    1 week ago

    EMR London, United Kingdom

    Largest insurance business in UK/ EU are expanding their communications team and hiring for a **Employee Engagement Manager**, based in London. · The organisation prides itself on being employee owned & boasts a culture of trust and empowerment. They are fast expanding globally, ...

  • Hire Ground Ltd

    Member Engagement Manager

    1 day ago

    Hire Ground Ltd London, United Kingdom

    _**Member Engagement Manager - Manufacturing Technology - Hybrid / Field Based / Nationwide - £38k to £45k + Benefits**_ · A professional membership organisation is looking for a Member Engagement Manager to join their team. This person will be responsible for visiting its corpor ...

  • eFinancialCareers

    Architecture Engagement Manager

    1 week ago

    eFinancialCareers London, United Kingdom

    **Key Responsibilities**: · The role will include, but not limited to the following: · - Synthesize a broad portfolio of diverse technical demand into a consolidated executable plan and determine the milestones, dependencies, risks, issues, and assumptions for meeting that demand ...

  • Stonewall

    Supporter Engagement Manager

    2 days ago

    Stonewall London, United Kingdom

    Stonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. · Over the last 30 years, we have helped c ...

  • FOX MORRIS GROUP LTD

    Partner Engagement Manager

    2 days ago

    FOX MORRIS GROUP LTD Southwark, United Kingdom

    Partner Engagement Manager - (SE1) · We are looking for a Partner Engagement Manager you will be based at: SE1 · We are currently working with to help recruit for a Partner Engagement Manager, · Your Role: · - Secure sponsorship for marketing campaigns and events. · - Work with H ...

  • Charity People

    Supporter Engagement and Development Manager

    1 day ago

    Charity People London, United Kingdom

    **Supporter Engagement and Development Manager** · **12 Month Contract** · **Animal Welfare Charity** · **£52,000** · **Based in London with Hybrid working offered** · Charity People are delighted to be partnering with an animal welfare charity to recruit a Supporter Engagement a ...

  • ITV Jobs

    Head of Talent Management and Engagement

    1 week ago

    ITV Jobs London, United Kingdom

    **Head of Talent Management and Engagement** · **Permanent** · **Location: London, with flexible and hybrid working options (approx 2-3 days required in the office per week)** · **Closing date: Friday 13th January 2023** · **Why you should join us** · We connect with millions of ...

  • Consult Limited

    Senior Employee Engagement Manager

    1 week ago

    Consult Limited London, United Kingdom

    Job Title: · - Senior Employee Engagement Manager · Hybrid: · - with travel to London or Fareham offices. · **Salary**: · - up to £85k · **Job Type**:Permanent · There's no doubt in business, you're always looking for new ways to keep your employees happy and maximize results. Yo ...