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    Project Coordinator - United Kingdom - Parkingeye Limited

    Parkingeye Limited
    Parkingeye Limited United Kingdom

    1 week ago

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    Description

    As a Client Project Coordinator you will work under the direction of the Client Project Team Manager, to be the voice of the customer internally, ensuring a high level of customer experience whist maximising efficiency within the sales process.

    You will be responsible for managing micro projects on a daily basis in the form of sales submitted by the Commercial Manager team, ensuring that each project is completed in line with the set SLA's.


    A successful Client Project Coordinator will be an extremely good administrator, highly motivated and confident in nurturing client relationships in their early stages and in liaising with a range of internal departments.

    Client Project Coordinators work closely with Commercial Managers to understand the needs of each individual client and site and assist in translating that into a viable solution that meets the requirements of the client whilst also allowing the business to be fully compliant from an industry point of view.


    Client Project Coordinators , alongside the Commercial Managers will be the first point of contact that a client will have with the business and so are expected to engage with customers in a friendly and professional manner, ensuring a positive customer journey at all times.

    Ensure a high degree of accuracy and process quality control through attention to detail and proactive problem-solving
    Work to deadlines and help to achieve monthly sites issuing targets company wide
    Ensure that the Commercial Managers are kept informed of any developments relevant to the accounts you are supporting them on
    Ensure a high level of CRM accuracy in relation to deal information and outcomes of ROI calls
    Work with the Survey team to ensure that pre-install survey activities are carried out within the set 7 day SLA, ensuring clients are kept up to date with any delays
    Complete introduction calls with new clients post contract signature to become the single point of contact within Parkingeye up until install and go live
    Signage requested and drafted based on knowledge built up throughout the process as to how the solution will and distributed to the client along with the installation documents and signage plan for the Commercial Manager to gain client clearance to install
    Owner of the installation process which will involve attending cross department meetings to track the status of your sites and remove/resolve any blockages
    Weekly reviews with Commercial Manager and Line Management to review the stages of all sites being worked on to ensure the pipeline is progressing as required
    Full backend set up car parks required including go live checks ahead of a handover to an Account Manager
    Successfully launch a new site with a client by ensuring back office staff/tenants on site are trained on how to use the system, whitelist have been provided and comms/marketing collateral has been issued if required
    Any other ad-hoc administrative duties required by the business in order to achieve a smooth and successful client experience characterised by excellent, fast and responsive customer service
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