Stakeholder Engagement Manager - London, United Kingdom - SCS Railways

Description

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Job Introduction

The Stakeholder Engagement Manager is embedded within an area-based delivery team at either Euston, Old Oak Common or Hillingdon, and reports directly to the Consents and Engagement Area Manager (C&EAM) to ensure the needs of both the integrated project delivery team, the client and stakeholders are met.

The Stakeholder Engagement Manager liaises between the project, HS2 Ltd and key stakeholders within a defined geographical area, proactively developing productive relationships that deliver benefits for all parties.

This role is responsible for managing non-technical stakeholder interfaces and assists in compliance with project commitments and area-specific Undertakings and Assurances (U&As) - HS2's commitments to stakeholders - by working with the U&A Compliance Manager, HS2 and the area-based delivery team, in accordance with the HS2 Act and best practice.

The role will support the Land Access Manager by coordinating all land access requirements from the delivery team to the Land Access Manager

The Stakeholder Engagement Manager works alongside the Community Engagement Manager and supports the C&EAM in coordinating the input of consents specialists to ensure stakeholder relationships are effectively managed and that the area programme requirements are understood and delivered, providing a joined-up engagement function within the area-based delivery team.

Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.

Role Responsibility

• The Engagement Manager is embedded within an area-based delivery team and reports directly to the Senior Engagement Manager to ensure the needs of both the integrated project delivery team, the client and stakeholders are met.
• The Engagement Manager liaises between the project, HS2 Ltd and key stakeholders within a defined geographical area, proactively developing productive relationships that deliver benefits for all parties.
• This role is responsible for managing non-technical stakeholder interfaces and assists in compliance with project commitments and area-specific Undertakings and Assurances (U&As) - HS2's commitments to stakeholders - by working with the U&A Compliance Manager, HS2 and the area-based delivery team, in accordance with the HS2 Act and best practice.
• The Engagement Manager works alongside the Community Engagement Manager and supports the community engagement team in coordinating the input of consents specialists to ensure stakeholder relationships are effectively managed and that the area programme requirements are understood and delivered, providing a joined-up engagement function within the area-based delivery team.
• Line manager to a small team of engagement officers and coordinate engagement strategies and practices with key external stakeholders.
• Promoting the delivery of HS2's Legacy Strategy and leading on social value and community investment initiatives, in conjunction with the Community Engagement and Social Sustainability teams.
• Detailed understanding of the construction industry or infrastructure projects.
• Understanding of, or ability to rapidly learn, the statutory process and planning requirements of the HS2 Act.
• Detailed understanding of, and ability to quickly and effectively identify, third party drivers to assist in relationship building, issue resolution and maximising value opportunities.
• Outstanding communicator with a warm and persuasive manner - able to adapt methods, styles and tone of communication. Approachable and responsive.
• Driven - proactively identifies and pursues new opportunities.
• Network orientated. Building opportunities for co-operation with other individuals and teams. Cuts easily across horizontal and other boundaries.
• Attention to detail, ability to pull critical information from available data and excellent written and presentation skills
• Demonstrable experience translating technical detail into appropriate, relevant and agreed communications for external audiences.

Responsible for

• Development & implementation of the SCS Engagement Strategy, and of local stakeholder management plans, for key stakeholders within the area-based delivery team.
• Ensure the works are carried out in accordance with relevant U&As and other third party agreements and within specified timescales, including collaborating with others (eg other Main Works Civils Contractors etc.) to deliver consistency and "Best for Programme" outcomes.
• Advising / briefing the wider project team / subcontractors on all relevant stakeholder matters including providing sufficient information on pertinent U&As or third party agreements and other stakeholder requirements.
• Working with stakeholders, the U&A Manager and the project team to ensure compliance with U&As and other contractual requirements including identifying when SCS obligations must be enacted, when the commitment is discharged, any required processes and how these activities affect the programme.
• Assist in the development of alternative methods or other solutions to stakeholder issues and compliance with project commitments, including U&As, to stakeholders, throughout the life of the project.
• Assist the Land Access Manager in arranging access for the delivery team
• Works collaboratively with the Community Engagement team to coordinate external communications, ensure consistency of information to stakeholders and the wider community, and provide support for community events.
• Works collaboratively with embedded consents specialists to facilitate the securing of consents within the area-based delivery team, including coordinating all stakeholder engagement and reporting on the status of consents.
• Liaison with HS2, other relevant HS2 Contractors and third parties within the defined area to support the service functions and other areas in delivering a consistent approach to deal with cross-area issues, deliverables and consenting bodies including sharing of best practices, innovation and continuous improvement.
• Promoting the pursuit of excellence in management of Stakeholder Interfaces, to ensure the process is effective and continuously improved.

Key Deliverables

• Strong and productive working relationships with all stakeholders within the assigned area and across the project team
• Maintain compliance with internal and HS2 processes to ensure project commitments are upheld
• Development of local Stakeholder engagement plans, coordinated with community engagement plans, and implementation to create strong and productive relationships with those stakeholders
• Provide input to the contract programme to ensure stakeholder requirements and constraints are correctly identified on the programme
• Provide input to costs to ensure stakeholder requirements and constraints are correctly considered, and relevant allowances are made

The Ideal Candidate

Required Qualifications & Skills

• Proven ability to build and maintain excellent working relationships and effective channels of communication in a pressurised and highly time sensitive environment
• Strong communication and leadership skills
• Problem solving, facilitation and negotiation skills

Desirable Qualifications & Skills

• Project management expertise
• Tertiary qualification in communications
• Membership of relevant association

About the Company

The role will work on the HS2 project. HS2 is the UK's new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK's 10 biggest cities with fast, reliable and frequent high speed services

The Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.

You'll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join one of our networks for women, military or LGBT+ staff, and participate in cultural and social events with the local community (e.g. as a STEM ambassador).

Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.

HS2 - working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 1998) and will be reported to HS2.

It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use", OHSAS 18001:2017 Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture 's operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issues and demonstrates commitment to achieve continual improvement and Zero tolerance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SCS Railways is a Disability Confident Leader. We want to encourage disabled people to apply for our roles and have an opportunity to display your skills, talent, and abilities. We will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

Please see the disability confident commitments:

To be considered for an interview under this scheme you have:

• A physical or mental impairment, which has a substantial and long-term effect (over 12 months) adverse effect on your ability to carry out normal day-to-day activities
• Demonstrated in your application and pre-interview stage that you meet the minimum job criteria and person specification for the role

SCS Railways