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Neighbourhood Services Officer
1 day ago
Akton Recruitment London, United KingdomNeighbourhood Services Officer · Akton Recruitment has an Neighbourhood Services Officer vacancy in London · Neighbourhood Services Officer · - To deliver outstanding services to residents living in council owned/managed properties and embed a culture of a resident first approach ...
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Democratic Services Officer
1 day ago
Bridge of Hope London, United KingdomResponsible for scrutiny and regulatory committee meetings and ensure that meetings occur as timetabled · - Undertaking servicing committees; including organisation, administration, handling confidential material and minute writing · - Ensuring Councillors have up-to-date informa ...
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Customer Service Officer
7 hours ago
The Hyde Group London, United Kingdom**35 hours per week, between 8:00 am - 8:00 pm, Monday to Friday** · Hyde is looking to recruit an inbound Customer Services Officer. · Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and ...
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Customer Service Officer
1 day ago
Alexander Mann Solutions (AMS) London, United Kingdom**Job description - summary** · We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; ...
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Customer Service Officer
1 day ago
Akton Recruitment Ltd London, United KingdomCustomer Service Officer · Akton Recruitment has an opening for a Customer Service Officer · Customer Service Officer · Contact Islington provides excellent customer service dealing with enquiries and issues · end to end within a Contact Centre and face to face environment. In li ...
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Office Services Associate
1 day ago
The Millennium Group London, United KingdomNow is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and in ...
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Customer Service Officer
1 day ago
Global Banking School Greater London, United KingdomThe Customer Service Officer is responsible for solving our customers' problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organization whilst ...
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Service Delivery Officer
1 day ago
McDonald's Limited London, United Kingdom**The Opportunity**: · The Opportunity · The Technology team is looking to add to their team. This is a brilliant opportunity for an outstanding Service Delivery Officer where you will be responsible for Operational Service Delivery. · - The McDonalds Service Delivery Officer wil ...
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Service Improvement Officer
1 day ago
Akton Recruitment London, United KingdomService Improvement Officer · £110/Day · The role is mainly working from home however the team have a monthly in office day. · If you are looking for the next stage of your career or are interested in a career change, then Akton have a really exciting opportunity in the Parking & ...
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Customer Service Officer
1 day ago
Hire Ground Ltd London, United KingdomA large Regulatory Body based near to London Bridge is urgently seeking Customer Service applicants with excellent logístical and research skills to join their busy 'Registrations' department. · The salary for the Customer Service Officer is £23 600 or £12.97 per hr. · This is an ...
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Customer Services Officer
7 hours ago
Capita London, United KingdomOur world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. We care about helping local councils to transform and make every penny matter to ensure front line services are protected as part of their ci ...
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Service Charge Officer
1 day ago
Blue Octopus Recruitment Ltd London, United Kingdom Full timeWe are looking to recruit a Service Charge Officer. · We are one of the UK's leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing c ...
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Services Support Officer
1 day ago
South West London and St Georges Mental Health NHS Trust London, United Kingdom Part timeKEY RESULT AREAS To be taf point of contact for soft service requirements for the Trusts community sites; Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services; Re ...
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Service Charge Officer
1 day ago
Page Personnel Public Sector & Not for profit London, United KingdomService Charge Finance Assistant's will answer all leaseholder queries, if needs be talking to other parts of the business to get explanations on charges; where necessary they will also be required to calculate and process adjustments. · **Client Details** · A leading housing ass ...
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Customer Service Officer
7 hours ago
Adecco UK London, United Kingdom**JOB TITLE**: · **Customer Service Officer** · **LOCATION**:Hybrid working (Office based in Ealing) · **PAY RATE**:£16.82 per hour paye · **DURATION/HOURS**: 3 months (possible extension)/ Mon-Fri 35 hours · **START DATE**: ASAP · **Role Purpose**: · - To make outbound calls to ...
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Depositary Services Officer
1 day ago
Alter Domus London, United KingdomWe are Alter Domus. Our name means "The Other House" and we're a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you're speaking to. And ...
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Service Delivery Officer
1 day ago
McDonald's Limited London, United Kingdom**The Opportunity**: · The Technology team is looking to add to their team. This is a brilliant opportunity for an outstanding Service Delivery Officer where you will be responsible for Operational Service Delivery. · The McDonalds Service Delivery Officer will work closely with ...
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Customer Service Officer
1 day ago
East Midlands Railway London, United KingdomWe are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our peo ...
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Customer Service Officer
1 day ago
Tate London, United Kingdom**Customer Service Officer - Full Time £13.00 per hour Ongoing Temp Hybrid Working Location - London, Colindale** · **Key Accountabilities** · - Always Providing an excellent standard of customer care and creating a positive customer experience across all channels · - Embrace a c ...
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Building Services Officer
1 day ago
Newham Council London, United Kingdom**Job Description · Building Services Officer** · **£27,855 - £29,139 per annum** · Building Services Officers play a key role in delivering services to internal colleagues at Dockside as well as to contractors. This is a busy and at times challenging role which requires: · - Res ...
Leasehold Services Officer - London (Greater), United Kingdom - Omega Recruitment Group
Description
MAIN PURPOSE OF THE JOB:
To actively participate in the Leasehold Services Team's efforts to recover major works, ground rent, service charge, reserve fund, shared ownership rent, and other specified debts from leaseholders, freeholders, and shared owners in an effective manner.
To handle a diverse range of customer inquiries with efficiency and promptness.To bring complex and contentious cases to the attention of the appropriate Income and Disputes Resolution Officer for swift resolution.
To deliver exceptional customer service support to the London Borough of Hackney's leaseholders, shared owners, and freeholders across the borough.
To offer comprehensive administrative and business support to Leasehold and Right to Buy Services (LRTBS), including organising customer and resident events, processing lease extensions and alterations, monitoring customer correspondence, administering the subletting register, and ensuring the accurate and timely update of accounts.
MAIN AREAS OF RESPONSIBILITY:
To effectively manage the collection of all standard non-contentious major works, service charges, ground rent, shared ownership rent, and any other income.
To follow local and organisational procedures for managing accounts and ensure prompt action is taken to recover any outstanding monies.
To clearly and sensitively advise and interview customers on payment issues related to shared ownership rent, ground rent, major works, service charges, and reserve funds.
To identify and provide suitable assistance to vulnerable residents, making referrals as necessary, and adopting a multi-agency approach to report and document all safeguarding concerns and observations.
To liaise effectively with debtors and their solicitors, banks, and building societies to manage service charge, major works, ground rent, and shared ownership income accounts on a sale or resale.
To issue appropriate standard template letters and documents, including payment slips, standing order forms, direct debits, and statements of accounts, to support the team's activities.
To perform any financial or administrative duty, including preparing financial, statistical, or informative reports to assist colleagues in LRTBS in meeting targets within required deadlines.
To attend any Neighbourhood or Estate Committee or meeting as required.To accurately maintain and update property, owner, and account details in accordance with departmental procedures and policies within set timeframes.
The LBH Legal team handles all alteration requests from leaseholders, including drafting and sending letters, liaising with relevant departments, obtaining landlord consent, updating the subletting register, and handling breaches.
They also provide customer service, process lease extensions and enfranchisement requests, and assist with project management, meetings, and monthly reports.
Additionally, they set up meetings, surgeries, and customer focus groups as needed.RequirementsQualifications, Knowledge & Experience Requirements:
Experience is required in managing income accounts and debt recovery in a housing environment.
Knowledge of RTB, housing, and service charges legislation is also essential, as is familiarity with the legal processes governing dispute resolution.
The ability to achieve targets under tight deadlines is a must, as is the ability to handle customer queries and complaints in a public setting.
Additionally, a proven track record of successfully managing income accounts and debt recovery in a housing environment, along with familiarity with RTB, housing, and service charges legislation, is preferable.
Abilities and Skills:
A high level of precision is necessary to ensure the maintenance of
accurate records and accounts, as well as to detect errors that require correction.
The ability to identify, prioritize, and organize workloads is essential.
Precise arithmetic skills are required to provide advice on balances and repayment agreements, as well as to prepare
financial statements.
Effective oral and written communication skills are crucial, allowing for effective
communication with individuals of varying levels of seniority.
The ability to implement and follow recovery procedures for the recovery of
service charges, major works, ground rent, reserve fund, shared ownership rent income, or similar
excellent customer service skills are necessary.
The ability to work independently, be flexible, and be a supportive member of a team is important.
Maintaining accurate electronic, manual, and filing systems is crucial.
Excellent IT skills, particularly proficiency in Microsoft packages, especially Excel and Access, are required.
Excellent organizational skills, including diary and event management, are necessary.