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    Customer Service Specialist - London, United Kingdom - Energy Jobline CVL

    Energy Jobline CVL
    Energy Jobline CVL London, United Kingdom

    1 week ago

    Energy Jobline CVL background
    Description
    Client Service Specialist (Corporate Healthcare)

    Hours :
    Monday to Friday, 9am-5pm

    My client who are within the Financial Services industry are seeking a Client Services Specialist to join their fast growing team.

    You will be responsible for my clients internal healthcare benefits, running their corporate client schemes.

    To apply for this role you will need previous experience working with Corporate clients within a private medical or private healthcare environment.

    Ensure the smooth running of my clients Healthcare benefits (PMI, Cashplan, Dental, Travel) on a

    Be the first point of contact for day to day administration from the Reward Team, Sales Consultant and the holding providers.

    Co-ordinate administration of schemes, including but not limited to invoicing, client queries, underwriting & communication material.

    Proactively initiate and manage the gathering of all relevant data for the scheme renewals and full data auditing to ensure accuracy at all times.

    Proactively work with Reward Team in relation to their benefit windows including input into webtext, benefit confirmations & providing rates.

    Support on all M&A activity within the group supporting the transition of groups into the main policies.

    Ensure that client records and in-house system is always kept up to date including new business, retention and financial information.

    Provide a proactive professional telephone handling service for both internal & external calls including insurers, clients and colleagues.
    Receiving complaints and escalating as appropriate.

    Support Sales Consultant with new business opportunities including M&A activities, ensuring a first class, first impression to the client.

    Experience in Customer Service Essential
    Microsoft Office Skills - Essential
    Experience in the financial services industry
    Experience in Healthcare Essential
    #
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