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    IT Support Engineer - United Kingdom - Allegiance Technology

    Allegiance Technology
    Allegiance Technology United Kingdom

    3 weeks ago

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    This range is provided by Allegiance Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

    Base pay range

    Salary: Up to £35K DOE

    Location: Ramsbury My client, an established IT solutions provider based in Ramsbury, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Responsibilities: Attending to phone calls and delivering exceptional customer service consistently. Maintaining appropriate attire, including on-site visits. Achieving designated KPIs Escalating IT issues to the appropriate senior personnel when necessary. Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager. Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use. Offering assistance as needed to the Service Desk Manager. Providing support and guidance to colleagues on IT-related matters. Experience: 12 months experience of Helpdesk support Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams. Active Directory Windows Server Group Policy Familiarity with networking concepts (DNS, DHCP, TCP/IP) Unifi / Draytek Virtualisation Azure / AWS Mac OSIf you are a skilled MSP IT Support Engineer, then please apply today Key words: IT Support, Support Engineer, 1st Line, First Line, 2nd Line, Second Line, Technical Support Engineer, Helpdesk Engineer, Help Desk Engineer, Service Desk Engineer

    Seniority level

    • Seniority level

      Entry level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Information Technology

    • Industries

      IT Services and IT Consulting

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