Jobs
>
Operations Manager
>
London

    Operations Manager - England, United Kingdom - Sedgwick

    Sedgwick
    Sedgwick England, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

    A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

    Great Place to Work
    Top 100 Most Loved Workplace
    Forbes Best-in-State Employer

    Operations Manager - Wiltshire/Berkshire

    The Role:

    We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Adjusting team, based in the Wiltshire/Berkshire area. We are committed to flexible working but expect the role to require you to attend one of our offices for one or two full days per week as a minimum, with any individual requirements discussed during our interview.

    Our dedicated domestic adjusting team generally handle claims up to £100k in value. Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

    The Operations Manager role involves driving performance and ensuring your team of loss adjusters and their designated technical support, continue to deliver the highest levels of customer care alongside quality and service for our Insurer clients. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.

    The role is an Operations Manager position for our Domestic team based in the Wiltshire/Berkshire including adjusters and support team colleagues.

    Your key responsibilities will include:

  • Mentoring, training and development of all direct reports
  • Ensuring your team meet their targets for client service, technical reporting and quality
  • Promotion and delivery of our goal of making claims easy for everyone
  • Understand the importance of excellent customer care, aligned to the identification of vulnerable customers, and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team
  • Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes
  • Completing progressive performance meetings for your team
  • Compliance with all Sedgwick processes and procedures
  • Liaison with insurer clients as required, and understanding their bespoke requirements
  • Building effective working relationships with internal customers and suppliers as required

    • Essential for this role:

  • Have experience in the handling of property insurance claims
  • The desire and ability to deliver excellent customer service
  • Proven management skills, and the confidence to lead a high performing team dealing with complex claims
  • First class communication skills, both written and verbal
  • Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.
  • Strong organisational skills and the ability to prioritise your workload under pressure
  • The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs

    • A proven track record in managing a high performing team and delivering excellent service and results will be an advantage, however we will support you every step of the way, providing first class training to assist you in meeting your full potential.

    What will you get for this role?

  • Competitive salary depending on skills, experience and qualifications
  • Fully funded company vehicle or cash in lieu allowance ( Full UK driving licence essential to qualify for this )
  • Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
  • Healthcare scheme
  • 25 days annual leave
  • A Self Invested Personal Pension Scheme
  • Discounts on various products and services
  • Employee assistance programme for employee wellbeing
  • Life assurance
  • Group Income Protection
  • Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

    • Working at Sedgwick

    Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

    We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.

    Sedgwick is an Equal Opportunity Employer.

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

  • COREcruitment International

    Operations Manager

    3 weeks ago

    COREcruitment International London, United Kingdom Full time

    Job Title: Operations Manager – Luxury Hotel - London · Salary: Up to £60,000 + Bonus · Location: London · I am on the lookout for an Operations Manager to join this luxury hotel in London. My client is looking for a confident individual to join their team at this fantastic hotel ...

  • Arthur

    Operations Manager

    1 week ago

    Arthur London, United Kingdom

    An opportunity to join a well known insurance Broker operating withing the Lloyd's of London market. · Reporting to the Office Manager, the Operations Manager will help maintain the Operational Resilience and the compliance to Operational Resilience as defined by the FCA. · Addit ...

  • SUMMER-BROWNING ASSOCIATES LIMITED

    Operations Manager

    2 weeks ago

    SUMMER-BROWNING ASSOCIATES LIMITED London, United Kingdom Full time

    We are looking for a Operations Manager to work within the public sector. · Location: Hybrid working - London · About the role: You will be responsible for leading for management of the delivery of all CEDE contracts to include, generation of the Service Delivery Instruction, su ...

  • Qualserv Consulting

    Operations Manager

    2 weeks ago

    Qualserv Consulting London, United Kingdom

    You will · To manage the day-to-day provision of all passenger transport services · related to day centres, lunch clubs, special needs schools, mainstream · schools, colleges of further education, voluntary sector organisations and · other users of passenger transport, ensuring t ...

  • SIG plc

    Operations Manager

    3 weeks ago

    SIG plc London, United Kingdom

    SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products. · We are currently look ...

  • Howells Solutions

    Operations Manager

    2 weeks ago

    Howells Solutions London, United Kingdom

    **Operations Manager** · **Social Housing Planned Works** · **£65-80k / Permanent** · Here at Howells we are working with a leading property maintenance and refurbishment contractor to recruit an Operations Manager to run a Planned Works section of their business based out of Nor ...

  • K & D Recruitment

    Operations Manager

    3 weeks ago

    K & D Recruitment London, United Kingdom

    K&D are delighted to be recruiting for an Operations Manager for a fast growing business. The company are based in North West London but you will work from home covering the M25 and surrounding territories including Essex, Hertfordshire and Bedfordshire. · - Have you experience a ...

  • Clear IT Recruitment Limited

    Operations Manager

    1 week ago

    Clear IT Recruitment Limited London, United Kingdom

    **Our client is seeking an Operations Manager - Smart Buildings to join their growing London team.** · This role is with a company that builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. · The Operations Manage ...

  • Brite Recruitment Ltd

    Operations Manager

    1 week ago

    Brite Recruitment Ltd London, United Kingdom

    **OPERATIONS MANAGER** · **SOUTHWEST LONDON** · **Up to £60,000 + Bonus + Benefits** · A thriving Financial Institution based in Southwest London is looking for an Operations Manager to join their fast-paced and exciting team. · **ABOUT THE ROLE** · The Operations Manager will be ...

  • IQPC Ltd

    Operations Manager

    2 days ago

    IQPC Ltd London, United Kingdom Full time

    About UsThe International Quality and Productivity Centre (IQPC) are devoted to creating and executing content driven B2B events for senior executives globally. We are an entrepreneurial business and a market leader recently celebrating our 50-year anniversary. With offices in Ne ...

  • Bee Recruitment London Ltd

    Operations Manager

    2 weeks ago

    Bee Recruitment London Ltd London, United Kingdom Full time

    Operations Manager – Luxury Restaurant Group – 90k – 110k – London · Due to the group's growth, we are looking for an Operations Manager to oversee these 3 Fine Dining Restaurants in key locations in London. These restaurants are based around the quality of ingredients, luxury in ...

  • Alchemy Global Talent Solutions

    Operations Manager

    3 weeks ago

    Alchemy Global Talent Solutions London, United Kingdom

    Alchemy Global Talent Solutions is supporting a leading hospitality provider in their search for a Operations Manager. · The Operations Manager will have a hands-on role and will be responsible for the overseeing day to day operations, staff management and development, ensuring g ...

  • Broster Buchanan Ltd

    Operations Manager

    2 weeks ago

    Broster Buchanan Ltd London, United Kingdom

    Operations Manager - Meeting & Events · Location - London Hybrid 2/3 days · Salary DOE · Broster Buchanan are working with a well-established and award-winning International Travel & Event Management Company that are looking to recruit for an Operations Manager. · The main role o ...

  • Twentyfour Recruitment Group

    Operations Manager

    3 weeks ago

    Twentyfour Recruitment Group London, United Kingdom Part time

    A new and exciting part-time Operations Manager has come up working for a leading, well established and renowned Charity based in North London in near vicinity to the Barnet area. · This will be a part-time position and you will be expected to work approximately 20 hours a week f ...

  • Potensis Selection Limited

    Operations Manager

    2 weeks ago

    Potensis Selection Limited London, United Kingdom

    **Operations Manager** · This role would sit across three successful and growing businesses, that are now in need of an Operations Manager who can aid this continued growth. Reporting directly into the Managing Director, the role offers great exposure within all three business an ...

  • COREcruitment International

    Operations Manager

    3 weeks ago

    COREcruitment International London, United Kingdom Full time

    Excellent opportunity for a passionate and dedicated Operations Manager / Deputy General Manager or Food and Beverage Director with a strong background in F&B to join the Senior Team of this 4* Hotel in London. · Working alongside the General Manager you will specifically be resp ...

  • Netpeak Software

    Accounting Operations Manager

    2 weeks ago

    Netpeak Software United Kingdom

    Якщо ти не уявляєш? як можна планувати щось без Google Spreadsheets і використовуєш таблички навіть поза роботою, розумієш важливість порядку в документообігу, обожнюєш докопуватись до суті, цифри твої найкращі друзі, — ми шукаємо саме тебе · Зараз ми розширюємося і шукаємо у ком ...

  • Bridge Recruitment

    Operations Manager

    2 weeks ago

    Bridge Recruitment London, United Kingdom

    **?Role**: Operations Manager · **Salary**:£43k plus package · **Job Status**: Permanent/Full-Time · **Location**:London · **Vacancy Reference**:VR/04809 · **Role Description**: · Bridge Recruitment are currently looking for an Operations Manager to join the Team of one of our cl ...

  • Konnect Personnel Ltd

    Operations Manager

    3 weeks ago

    Konnect Personnel Ltd London, United Kingdom

    Our client, a UK subsidiary of a reputable South Korean bank is looking to hire an Operations Manager. · **P OSITION**:Operations Manager - Settlement, IT, Resilience and General Affairs · **J OBO VERVIEW** · Manager in settlement, IT, Resilience and General Affairs ensures the B ...

  • Howells Solutions

    Operations Manager

    2 weeks ago

    Howells Solutions London, United Kingdom

    **Operations Manager - Reactive / Responsive Repairs & Voids** · **North West London · £65K - £75K + package** · Working with a leading Social Housing Repairs & Maintenance Contractor, we are recruiting currently for an Operations Manager to join their team in North West London, ...