Jobs
>
London

    Service Support Specialist - London, United Kingdom - IMC Locums

    IMC Locums
    IMC Locums London, United Kingdom

    1 week ago

    Default job background
    Description
    Customer Service Representative
    Private Laboratory and Diagnostic services

    Our client is is looking for people with excellent customer service skills to be the champion and representative within their Private diagnostic laboratory service.

    You will be the first port of call for customers providing administrative support for customer enquiries, liaise with operational teams(clinical and Non clinical ) regarding customer enquiries.

    Gather customer customer enquiries, gather and record customer info maintain the CRM and investigate any customer compliants and coordinate process to successful outcomes.

    Co-ordinate the supply of packaging materials and consumables across all customers Gather the relevant information and co-ordinate internal processes to enable Customer Initiation Administer contract review/RPI price increase notifications Work with the sales and marketing teams to generate leads that develop in to new business.

    CRM Administration By maintaining good communication processes with our customers and internal staff, ensure accurate and up-to-date customer information is maintained within the customer database (CRM) Ensure accurate information is recorded within the CRM for any potential new customers that you have interaction with Where appropriate, pass leads to the sales and marketing teams by ensuring that they have sufficient information to follow-up

    Complaint administration Initiate and administer the recording and updating of customer complaint records within the Complaint Management System Ensure Corrective Actions are brought to the attention of the relevant internal personnel and actioned Initiate and undertake where possible the root cause investigation and record the findings within the Complaint Management System.

    Participate if appropriate in identifying preventative actions and closing the complaint Ensure the customer is kept informed at all appropriate stages.

    Manage the customer relationship/expectations Monitor follow-up actions from the complaint and ensure that these are actioned.
    Customer Initiation, Pricing and Contract Administration Administer the customer initiation process, ensuring that the relevant information has been collated and passed to the relevant teams Administer the contract and pricing review process, working with the commercial team to ensure contracts and pricing is reviewed at appropriate times and providing updates to customers as and when needed
    If you are interested in this posistion and have excellent communication skills, organistaional and customer service skilss this could be the role for you Get in touch with - ASAP
    #
  • Handle Recruitment

    IT Support Specialist

    3 days ago

    Handle Recruitment London, United Kingdom

    **IT Support Specialist - Mayfair - £40K** · A rare opportunity has arisen with global sports media organisation who are looking an independent and experienced IT Support Specialist to assist onsite and remote staff with IT issues. · The role will be to provide IT support to the ...

  • Lightspeed Commerce

    Support Specialist

    1 day ago

    Lightspeed Commerce London, United Kingdom

    **Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · As part of Lightspeed's Support team, you will be the first point of contact with our customers, and therefore you will be ...

  • Lorien

    Support Specialist

    1 week ago

    Lorien London, United Kingdom

    **Project Administrator - Contract** · Working for a Financial Services Organisation as a Project Administrator to provide a full Administrative Support to the Project function within the various Projects and Programmes. Supporting the team in the delivery of the key activities r ...

  • Sharp Brains Ltd

    Support Specialist

    2 days ago

    Sharp Brains Ltd London, United Kingdom

    **Job Summary**: · As a Techbar analyst you will assess, troubleshoot, and resolve employee requests in person as needed on a daily basis. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You'll pro ...

  • The Salvation Army

    Specialist Support Worker

    4 days ago

    The Salvation Army London, United Kingdom

    **Working hours**: 40 hours per week · **Interview date**: To be confirmed · We are looking to recruit a Specialist Support Worker (Complex Needs) to join our Homelessness Services team at Founders' House. Commissioned by Tower Hamlets Council, Founders' House provides residentia ...

  • Gibbs Hybrid

    Trade Support Specialist

    2 days ago

    Gibbs Hybrid London, United Kingdom

    Trade Support Specialist · Duration: 12 months contract · Pay: £245 - £288/day via PAYE/Umbrella · Location: 2 days in the London office, 3 days from home · The Trade Support Specialist sits within the Operations department and reports to the Trade Support Supervisor. They are re ...

  • eFinancialCareers

    Application Support Specialist

    9 hours ago

    eFinancialCareers London, United Kingdom

    **Application Support Specialist - Front Office, Fixed Income** · Essential skills for the Application Support Specialist - Front Office, Fixed Income/FX: · - Production Support Analyst · - Front Office · - Experienced Across L2 Application Support · - Fixed Income (Rates/Credit) ...

  • The Salvation Army

    Specialist Support Worker

    2 days ago

    The Salvation Army London, United Kingdom

    **Working hours**: 40 hours per week · **Interview date**: To be confirmed · We are looking to recruit a **Specialist Support Worker (Substance Use) **to join our Homelessness Services team at Founders' House. Commissioned by Tower Hamlets Council, Founders' House provides reside ...

  • Babcock International

    Business Support Specialist

    4 days ago

    Babcock International London, United Kingdom

    **Business Support Specialist**: · - Location: Westminster, London, GB, W1U 1QX- Onsite or Hybrid: OnSite**Job Title: Business Support Specialist (Personal Assistant to Directors)** · **Location: Wigmore Street, London, UK + Onsite 4 days a week with Hybrid working from home opti ...

  • The Salvation Army

    Specialist Support Worker

    4 days ago

    The Salvation Army London, United Kingdom

    **Working hours**: 40 hours per week · **Interview date**: To be confirmed · We are looking to recruit a **Specialist Support Worker (Substance Use)** to join our Homelessness Services team at Founders' House. Commissioned by Tower Hamlets Council, Founders' House provides reside ...

  • Metro Bank PLC

    Partnership Support Specialist

    1 week ago

    Metro Bank PLC London, United Kingdom

    **Team** · **Location** Holborn Office · **County** Central London · **Ref #** 20638 · **Closing Date** 01-Dec-2023 · We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making su ...

  • Lockton, Inc.

    Production Support Specialist

    1 week ago

    Lockton, Inc. London, United Kingdom

    **General information**: · **Reference **:002266 · **Vacancy location**: · **Location**: · United Kingdom, London, London · **Work Place**: · Hybrid · **Region**: · UK · **Vacancy details**: · **Job Profile**: · Lockton - Experienced Professional · **Title**: · Production Support ...

  • Gerson Lehrman Group

    Project Support Specialist

    1 week ago

    Gerson Lehrman Group London, United Kingdom Part time

    GLG is the world's knowledge marketplace. We connect decision makers who want the advantage of · powerful insight to people with first-hand experience, so they can act with the confidence that comes · from true clarity. Our network of 1,000,000+ Members is the largest in the worl ...

  • Gerson Lehrman Group

    Content Support Specialist

    1 week ago

    Gerson Lehrman Group London, United Kingdom

    **Content support specialist** · **GLGs Content team GLG's Events team manage and leverage the company's core asset - the Network Members to program high quality and engaging content for our Financial Services, Corporate and Professional Service firm clients including; Roundtable ...

  • Robertson Bell

    Proactis Support Specialist

    1 week ago

    Robertson Bell London, United Kingdom

    Are you experienced in administering P2P systems and providing exceptional customer support? Interested in working for a CV enhancing organisation? Want to take on a role filled with fantastic growth and development opportunities?Then this is the rolefor you · My client is a nati ...

  • Cazoo

    Product Support Specialist

    4 days ago

    Cazoo London, United Kingdom

    **Summary**: · Product Support Specialists work tightly with our engineering teams and are responsible for responding to issues and queries raised by our frontline depts and resolving those issues where possible. They also suggest improvements that could be made to our services t ...

  • Kings Recruitment Consultants

    Photo Support Specialist

    1 week ago

    Kings Recruitment Consultants London, United Kingdom

    **Title: Photo Support Specialist - Mobile** · **Location: London & South East** · **Salary: £27,000 - £30,000 plus company car & benefits** · **Job Ref: 962** · Our client is looking for a **Photo Support Specialist to cover London & the** · **South East area.** You will be resp ...

  • Benchmark Digital Partners

    Customer Support Specialist

    1 week ago

    Benchmark Digital Partners London, United Kingdom

    **Customer Support Specialist** · Full Time · East Sheen, London SW14 · **Innovate with Benchmark Digital as a Customer Support Specialist** · Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Digital Partners and exploring ESG caree ...

  • Gibbs Hybrid

    Trade Support Specialist

    1 day ago

    Gibbs Hybrid London, United Kingdom

    Trade Support Specialist - London · Essential · - Trade floor support · - Settlements /Security trades · - Excellent verbal and written communication skills. · - Proficiency in Microsoft Word and Excel required. · - Works well in a team environment. · - Attention to detail and th ...

  • Toggli

    Customer Support Specialist

    9 hours ago

    Toggli London, United Kingdom

    **About Us**: · Toggli is a technology services company dedicated to providing top-notch IT solutions to our clients. We are seeking a dedicated and empathetic Customer Support Specialist to join our team. If you excel in problem-solving and have a passion for helping customers, ...