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    Senior Travel Specialist - Birmingham, United Kingdom - Floss Agency

    Floss Agency
    Floss Agency Birmingham, United Kingdom

    1 week ago

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    Description
    Senior Customer Claims Specialist
    Senior Customer Claims Specialist
    Financial, Legal & HR

    Job Title:

    Senior Customer Claims Specialist Job Reference:

    MH

    Job Location:
    Birmingham (Hybrid)

    Job Salary:
    £27,000 - £35,000 + £1,500

    Bonus Job Type:
    Permanent Job Title – Senior Customer Claims Specialist
    Location – Birmingham – Hybrid/Office

    Bonus - £1,500

    You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry.

    You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. Working within the Travel Support team, you will be report to the Travel Support Manager.

    You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system.

    Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.
    Support your Manager by taking the time to plan shift based on volume and resource available. Support the claims team with customer queries, live case management & complaint handling

    All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.

    Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claims

    To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.

    To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.

    Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
    You must have insurance claims experience
    You must have proven experience of providing a quality customer service within a pressurised office environment
    You will have a high attention to detail and quality focus
    You must have an excellent telephone manner
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