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    Tehchnical Solutions Manager - Greater London, United Kingdom - Pivotal London

    Pivotal London
    Pivotal London Greater London, United Kingdom

    6 days ago

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    Description

    Job Description

    Senior Customer Solutions Manager - E-commerce- Global Social Media Brand - London

    Pivotal are proud to be working with a global social media brand who are looking for an ambitious Senior Customer Solutions Manager to join their e-commerce team based in London.

    Launched in the UK in 2021 this is the first international expansion of the social media brand's e-commerce platform and through partnerships with Shopify and Square the aim is to become the number one player within social commerce which has already proven to have been a success with some of the biggest brands in the UK.

    As a Customer Solution Manager, you will play a vital role in enabling successful e-commerce integrations. You'll collaborate with merchants, guide them through the integration process, and optimize product platforms to drive efficiency and scale success.

    Responsibilities

    • Partner with account management in pre-sales and onboarding of strategic merchants.
    • Ensure successful integration with platforms such as Salesforce Commerce Cloud, Shopify, Netsuite, and more.
    • Act as the trusted technical advisor to merchants.
    • Provide expert advice on integration, best practices, and product knowledge.
    • Collaborate with stakeholders to implement successful integrations.
    • Ensure adherence to integration standards and governance.
    • Work with clients and engineering teams to diagnose and resolve customer issues.
    • Provide insights to guide the product roadmap.
    • Comfortably manage multiple stakeholders in different time zones.
    • Run API calls and debug seller requests when needed.

    Requirements

    • 5+ years in technical account management, pre-sales engineering, solution architecture, or customer success management.
    • Hands-on experience with platforms like Salesforce Commerce Cloud, Shopify, or Netsuite. Familiarity with RESTful and SOAP APIs.
    • Strong grasp of the e-commerce ecosystem, architecture, and system
    • Fluent in English and at least one of French, German, Italian or Spanish.

    To be considered for this opportunity apply within or contact Calum at Pivotal for a confidential discussion via email at

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