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    Technical Services Representative - United Kingdom - TARCG

    TARCG
    TARCG United Kingdom

    1 week ago

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    Description

    Job Title: Technical Service Representative

    Location: Langley, Slough

    Working Pattern: 4 days on and 4 days off, 12-hour shift work.

    Travel: May require up to 25% international and domestic travel to other line station locations

    TARCG has an exciting new opportunity for a Technical Services Representative to work with our client based in Slough. As a Technical Service Representative, you'll play a crucial role in providing on-site technical support for In-Flight Entertainment/Global Communication Services (IFE/GCS) products in the UK & Europe. This position involves maintenance and support of aircraft IFE/GCS systems, ensuring optimal performance and customer satisfaction.

    Key Responsibilities:

    • Provide technical leadership and guidance on IFE/GCS installation and maintenance.
    • Troubleshoot and resolve system issues, collaborating with Customer Support Engineers and Technical Support Engineers.
    • Monitor tasks through the ticketing system, coordinate system introductions, and address technical requirements.
    • Conduct root cause analysis and troubleshooting, ensuring overall system performance.
    • Develop and maintain preventative maintenance programs and system performance reporting criteria.
    • Collaborate with customer departments and our client to improve processes.
    • Document testing and repairs using computer and bar-coding equipment.
    • Monitor and track spare parts inventory in collaboration with MRO.
    Requirements:
    • Experience in aircraft maintenance or technical field support
    • Proficiency in avionics, with knowledge of satellite communications and network troubleshooting.
    • Strong troubleshooting and analytical skills, with a focus on software (Linux).
    • Excellent knowledge of engineering applications for technical communications and training.
    • Proficient in MS Word, Excel, and Outlook.
    • Flexibility to work shifts, weekends, and holidays.
    • Valid driver's license for travel across UK airports.
    • Good presentation and communication skills for this customer-facing role.
    If you meet the requirements above and would like to be considered for this role, please send your updated resume to Ross Maclean-Bryant.

    TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group. #J-18808-Ljbffr
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