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Replai London, United KingdomFounded in 2019, Replai is the world's first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibr ...
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SimilarWeb London, United KingdomSimilarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-dr ...
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Jam, Inc. United KingdomLead the customer success strategy at Jam. · Develop 1:many initiatives to help customers get the most out of Jam. · Become a product expert. Your dogfooding of the product will directly inform the direction of Jam's future. · Drive growth. Identify opportunities to delight an ...
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CSM Manager
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Bitpace London, United KingdomAs a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our customers. You will be responsible for building strong relationships with our clients, understanding their needs and objectives, and guiding them to effectively utilize our ...
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CSM Manager
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Hibob Inc. London, United KingdomHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and colla ...
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Reimin Reid Recruitment Ltd United Kingdom60k BASIC, End of Year Bonus + Excellent Benefits · This thriving and well-established organisation specialises in supplying infrastructure planning software into the utilities vertical. Since inception, this business has experienced consistent growth and is seeking a Customer S ...
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LogicMonitor London, United KingdomLogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers. · We are customer obsessed, work as one agile team, and strive to be better every day while building trust. We foster a ...
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CSM Manager
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Trilliant Networks United KingdomTrilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to d ...
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CSM Manager
Found in: Jooble UK O C2 - 2 days ago
Dext Software Limited London, United KingdomWe are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. Our solutio ...
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CSM Manager
Found in: Jooble UK O C2 - 2 days ago
Mindbeat London, United KingdomOur passion is to help build stronger leaders, thriving teams and ultimately better business. To do this, we bring together world class coaches with a high impact, digital learning platform so that people can access personalised coaching and learning on the go. · We imagine a wo ...
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CSM Manager
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Bizzdesign United KingdomBizzdesign is a thriving SaaS company, that has been transforming industries for the past 23 years, headquartered in Enschede, the Netherlands. At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. Our Enterprise Arch ...
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OneID® London, United KingdomAt OneID, we are empowering everyone to control their online identity. Our digital identity solution allows people in the UK to simply prove who they are online. · We are building a diverse team to make a positive impact on society, by simplifying and securing peoples digital li ...
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CSM Manager
Found in: Jooble UK O C2 - 2 days ago
Apiiro London, United KingdomWhat We're About We're an experienced and diverse team focused on solving one of the biggest challenges CIOs and CISOs have - allowing development teams to move fast without compromising on security controls and risk management. You have proven experience in overseeing a portfoli ...
CSM Manager - London, United Kingdom - Dext
Description
We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide.We are looking for 3 Customer Success Managers to join our busy team on a hybrid basis, but we can be flexible with how many days you will need to come into the office, and would be open to remote applicants in the UK too.
The Customer Success Manager's focus is the successful adoption & utilisation of Dext's product suite, ensuring customers gain the maximum ROI from their investment, resulting in high satisfaction levels.
You will have regular touch points with customers, primarily through online meetings & calls, but also customer visits when required.
Working closely with the Account Management team to devise monthly plans around minimising churn and driving adoption.
Deliver consultative calls with Accounting and Bookkeeping customers - advising customers on best practice when implementing Dext, whilst also challenging customers on behaviours that may prohibit successful implementation
Effectively conduct 1:
many training sessions for our customer base to avery high standard
Working towards and achieving your monthly net client retention KPIs
Primarily Account Managers
Support
Account Management Operations
You can read more about our Diversity & Inclusion commitments here
Software or SaaS experience such as:
Xero
Data capture solutions
~5+ years experience working in the accounting and bookkeeping sector
We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. Our behaviours guide us, and inform the way in which we communicate, collaborate and support each other. A competitive salary;
~ Flexible working;
~25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday;
~ Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more);
~ Cycle to work scheme;
~ Access to the Learnably platform where you can spend your annual L&D allowance - ;
~ Payroll giving;
~ Mental health support through .