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    CSM Manager - United Kingdom - Bizzdesign

    Bizzdesign
    Bizzdesign United Kingdom

    2 weeks ago

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    Description

    Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 23 years, headquartered in Enschede, the Netherlands.

    At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand.

    Our Enterprise Architecture software platform plays a pivotal role in enabling global organizations like Intel, HP, Maersk, Neiman Marcus, Wells Fargo, and T-Mobile (& many more), to make informed decisions and drive change.

    Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.

    As a Customer Success Director, you will be working with our clients and driving retention, adoption, and creating up-sells.

    You will act as the true voice of the customer, advocating and understanding their business needs, and translating this back into the organization to create the ideal customer experience.

    Liaising with our Sales Department, Solutions, Customer Support, Onboarding Consultants, Project, and Product Managers will be your daily routine, and you will often find yourself leading this cross-department cooperation.

    In the early phase of a customer's lifecycle, you are actively engaged with customers, making sure the expected business value is delivered and in later stages, you strengthen relationships, manage health and proactively mitigate risks to drive value with Bizzdesign continuously.

    Our best Customer Success Directors always put the client first, they identify up-sell opportunities before the client does and they are true masters of cross-department projects.

    You are part of the Customer Success team, dedicated to supporting our valuable customers in the Fortune 1000 space, with a personal focus on a selected group of customers in EMEA.

    This team is part of Bizzdesign's CSO, which provides expertise, training, and consulting to ensure our software is a true 'solution' to solve critical challenges for our customers.


    Customer Success Engagement:

    Manage and ensure collaboration with key stakeholders and experts to drive future growth, using our Customer Success Plan, focused on enabling value maximization.


    Customer Success Coaching:

    Support the CSO team to ensure the continued double-digit growth of the Bizzdesign business by continually improving our customer success best practices, focusing on value delivery & customer satisfaction.

    Partner with Bizzdesign's teams to optimize customer value, resolve technical challenges, advance account renewals, and expansion, create collateral and events, and design ideal offers & features.


    Reference/Advocate support:

    Conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, increasing customer references, and case studies.

    Proactively identify risks and develop mitigation plans (coordinating activities internally within Bizzdesign and externally with customers) to resolve.

    You have experience in creating and maintaining strong customer relationships.

    You have excellent communication and presentation skills (both written and verbal), with audiences of different levels, and you are fluent in English (written and verbal).

    You have the willingness to travel in Europe to ensure a high degree of customer intimacy and engagement.
    You have at least completed a Bachelor of IT, Business Economics, or equivalent qualifications.
    You will have a competitive base salary and performance bonuses.
    You will get a good pension scheme.

    You will get a "Work from Home Allowance" per month to cover some of the expenses made for electricity, internet, food & beverages, or just to improve your home office.

    We like to invest in the growth of our employees, so we offer a range of courses and training depending on what you need.

    You will have a role in an entrepreneurial and low bureaucratic working environment within a rapidly growing global software company.

    Last but not least, your home will be your working office.

    Are you ready to start building your future with us? Let's meet up for a cup of coffee online and see if we have a match

    For additional information about the Customer Success Director role in EMEA, please contact Maria Cotorceanu, who is the Global Recruiter via m.

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