Jobs
>
London

    CSM Manager - London, United Kingdom - Bitpace

    Bitpace
    Bitpace London, United Kingdom

    2 weeks ago

    Default job background
    Description

    As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our customers.

    You will be responsible for building strong relationships with our clients, understanding their needs and objectives, and guiding them to effectively utilize our platform and services.

    Your primary focus will be on driving customer adoption, retention, and growth through proactive engagement and support.

    Customer Onboarding :

    Lead the onboarding process for new customers, providing personalized guidance and assistance to help them get started with our platform smoothly.


    Relationship Management :

    Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance.


    Account Management :

    Monitor customer accounts and activity, proactively identifying opportunities to enhance their experience and maximize their usage of our platform.

    Educate customers on the features, functionalities, and benefits of our products and services, ensuring they have a deep understanding of how to leverage them effectively.

    Drive customer retention and growth efforts by delivering exceptional service, identifying upsell opportunities, and addressing any challenges or obstacles to satisfaction.


    Training and Demos :

    Organize and conduct training and Demo sessions to educate customers on best practices, market trends, and new product updates.


    Performance Analysis :
    Monitor key metrics related to customer satisfaction, usage, and retention, analysing trends, and identifying areas for improvement.

    Cross-functional Collaboration : Collaborate closely with sales, marketing, product, and support teams to ensure a seamless and cohesive customer experience across all touchpoints.

    Bachelor's degree in business, marketing, finance, or a related field (preferred).
    ~5+ years experience in customer success, account management, or a similar client-facing role within the cryptocurrency or financial services industry.
    ~ Deep understanding of cryptocurrency markets, crypto payments, and related products and services.
    ~ Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and manage accounts.
  • J&C Associates Ltd

    CSM Manager

    5 days ago

    J&C Associates Ltd London, United Kingdom

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · Client's Expert CSM team is looking for a Customer Success ...

  • CHEQ

    CSM Manager

    3 days ago

    CHEQ London, United Kingdom

    CHEQ is the go-to-market team's security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users. · Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the e ...

  • ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    CSM Manager

    4 days ago

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United Kingdom

    A leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up.The CCO is a well-recognised leader across the CS community and a trusted partner to ABR.If you're in the Service Management sector a ...

  • Replai

    CSM Manager

    1 week ago

    Replai London, United Kingdom

    Founded in 2019, Replai is the world's first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibr ...

  • FMC Talent

    CSM Manager

    4 days ago

    FMC Talent London, United Kingdom

    Job Description Are you a problem solver with great communication skills? Our client is looking for someone to assume the Customer Success Manager role and make a solid impact within the company to help it grow in a positive direction. · Our client is changing the archaic way Con ...

  • ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    CSM Manager

    1 week ago

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses London, United Kingdom

    VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet · To support career & growth opportunities for under-represented individuals. · Due to growth, this HR-Tech is looking to add a skilled and commercially-minded Custome ...

  • 9fin Limited

    CSM Manager

    17 hours ago

    9fin Limited London, United Kingdom

    The world's largest asset class, debt, operates with the worst data. · Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news. trillions of dollars of trades are placed over the phone, news is slow, and corporate credit informati ...

  • SimilarWeb

    CSM Manager

    1 week ago

    SimilarWeb London, United Kingdom

    Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-dr ...

  • ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    CSM Manager

    23 hours ago

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United Kingdom

    An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It's actually quite incredible.. · Enviable client base including a huge global motorsport brand · Flexible/ mature approach to work with a fully-remote ...

  • Org3D

    CSM Manager

    4 days ago

    Org3D United Kingdom

    Customer Success Manager - Remote - UK & Ireland Join one of the fastest growing companies in the legal tech spaceWe're looking for a strategic customer success manager to join an AI powered legal tech startup.The role:Work with up to 25, key mid-market and enterprise accounts.Tr ...

  • Zenergi

    CSM Manager

    3 days ago

    Zenergi United Kingdom

    Customer Success Manager · Sales · Employment Type: Permanent · Location: Remote · Reporting To: Customer Success & Retention Director · Please Note: while we are advertising these roles as remote, there will be an expectation that this person will be prepared to travel to c ...

  • J&C Associates Ltd

    CSM Manager

    1 week ago

    J&C Associates Ltd London, United Kingdom

    Job Description Job Title: Solution Customer Success Manager · Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · Client's Expert CSM team is looking for a Custome ...

  • HashiCorp, Inc.

    CSM Manager

    1 week ago

    HashiCorp, Inc. United Kingdom

    The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitiga ...

  • Thyme

    CSM Manager

    2 weeks ago

    Thyme United Kingdom

    About the job Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We're looking for an Enterprise Customer Success Manager to work with some of the world's ...

  • Remark Able

    CSM Manager

    1 week ago

    Remark Able London, United Kingdom

    Customer Success. Marketing Technology. Retention. Client Strategy and Satisfaction. · Is this you? If so, keep reading as this could be the role for you · Are you an experienced key client Customer Success Manager with a strong commercial skillset? · Would you love to be part o ...

  • ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    CSM Manager

    1 week ago

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United Kingdom

    A leading Service Management SaaS organisation investing heavily in Customer Success. · Flexible/ mature approach to work with a fully-remote set up. · The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. · If you're in the Service Manageme ...

  • Carta, Inc.

    CSM Manager

    6 days ago

    Carta, Inc. London, United Kingdom

    Ensure the overall success of customer accounts; Create tailored and consistent communications (at scale) to increase engagement i.e. recorded training sessions, success play-books, campaigns. · Use data analysis to plan campaigns that are strategically targeted to the persona, ...

  • Guidebook Inc.

    CSM Manager

    6 days ago

    Guidebook Inc. United Kingdom

    Guidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps, with no technical skills required. · Thousands of organisations across the globe use Guidebook to create mobile applications for events, university campus open houses, v ...

  • Gravitee Topco Limited.

    CSM Manager

    18 hours ago

    Gravitee Topco Limited. London, United Kingdom

    ABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owner ...

  • HERDSEARCH - Follow your people

    CSM Manager

    4 days ago

    HERDSEARCH - Follow your people London, United Kingdom

    Customer Success Manager London | AI - Machine Learning - Automation SaaS startup · I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and w ...