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    CSM Manager - London, United Kingdom - Apiiro

    Apiiro
    Apiiro London, United Kingdom

    2 weeks ago

    Default job background
    Description

    What We're About We're an experienced and diverse team focused on solving one of the biggest challenges CIOs and CISOs have - allowing development teams to move fast without compromising on security controls and risk management.

    You have proven experience in overseeing a portfolio of customers in different stages of their application security journey, with the goal of ensuring high customer satisfaction and account growth.

    At least three years of experience in the security field as a Customer Success Manager or Sales Engineer.

    You are a strong problem solver with the ability to come up with creative and innovative solutions to challenges & customer requirements you have not encountered before.

    Focused on customer partnership & success, building long-term strategic relationships and champions at all levels.

    Advantage:

    Experienced with docker / Kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments.

    in Computer Science, Software Engineering, MIS, or equivalent work experience.

    As a Customer Success Manager, you will be instrumental in building & executing our customers' visions, helping them to be successful & realize value from our solution.

    Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution.

    Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution.

    Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals.

    Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted.

    Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage.
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