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    CSM Manager - London, United Kingdom - Tendable

    Tendable
    Tendable London, United Kingdom

    5 days ago

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    Description
    Customer Success Manager
    Hybrid working - based in the office 4 days a week(HQ in Aldgate East, London)

    We are an international, venture capital-backed business founded 8 years ago, with a passion to provide the best, most simple to use mobile inspection and auditing tools, to solve one of healthcare's most important challenges - how to engage front-line teams in continuously improving quality and patient safety.

    We aim to not only bring a transformational digital user experience to front-line staff, across all health and social care settings but to also provide management and key stakeholders with a real-time view of quality across the organisation, to drive real quality improvement.

    Our vision is to enable care providers to drive exceptional care quality through real-time data, valuable insight and the ability to take immediate action while unlocking frontline time care.

    To support Tendable's plans for growth in the UK and internationally, we are looking for a Customer Success Manager with 3+ years of experience, who will work directly with high-value customers and manage customer engagement, both growing and developing a high-performing portfolio of accounts.

    This role will report to the Head of Customer Success and work closely with customers in a regular cadence, keeping them fully connected with Tendable's teams, products, and service developments.

    The Customer Success Manager will work collaboratively to ensure customers receive the maximum value and ROI from their investment in Tendable.

    We wantsomeone who isexcited about growth and eager to contribute to shaping the Customer Success team, as well as thewider business

    You are a commercially minded individual with a drive to ensure that customers achieve business success and consequently renew and grow their business with us.

    You are a thought leader who is comfortable working alone, whilst being keen to learn and contribute to the wider team.

    You have a desire for rapid development and a commitment to exceeding performance expectations.
    Take a consultative approach to building cross-functional relationships for mutual success.
    Cultivate customer relationships to promote retention and loyalty, ultimately improving customer lifetime value.

    Develop deep customer understanding and knowledge of Tendable products, and act as a change agent by advocating for best practices and helping customers successfully adopt and utilise the Tendable app.

    Contribute to the Customer Success strategy and help to upskill the team by defining best practices and sharing your knowledge.

    Minimum of 3 years of experience in either Management Consulting, solution delivery or enterprise Customer Success Management, preferably in a high-growth B2B SaaS business.

    The ability todevelop and strengthen customer relationships across a wide range of stakeholders, particularly in large multinational organisations.
    Hands-on experience leading digital transformation initiatives in complex organisations.
    Competitive market salary with pension contribution up to 7%
    ~ 25 days annual leave
    ~24/7 employee assistance programme
    ~ At Tendable, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion.
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