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Strategic Customer Success Manager, EMEA
Found in: Talent UK C2 - 1 day ago
Airtable London, United KingdomCe poste est basé à Londres et nécessitera votre présence au bureau 3 jours par semaine. · Nous vous prions de bien vouloir soumettre toutes les candidatures en anglais. · Chez Airtable, nous sommes passionnés par la création de logiciels accessibles à tous et l'autonomisation de ...
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Customer Success
Found in: Jooble UK O C2 - 1 day ago
Receipt Bank London, United KingdomWe are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. The Custome ...
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Customer Success
Found in: Jooble UK O C2 - 6 days ago
Growth Kitchen London, United KingdomGrowth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators to sell well-known restaurant brands, such as The Athenian from their existing kitchens. · This is an exciting opportunity for someone to build on the early success that Gro ...
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Customer Success
Found in: Jooble UK O C2 - 2 hours ago
Sidetrade Group London, United KingdomAre you an experienced Credit & Collections Leader looking for a new challenge using your skills in a new direction? Customer Success is the new frontier for experienced Order-to-Cash professionals. About Sidetrade and its amazing Customer Success team: · Sidetrade is a fast-gro ...
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Customer Success
Found in: Jooble UK O C2 - 1 day ago
Pencil Pro United KingdomAt Pencil we are right on the cutting edge of this revolution and want to ensure we take a leadership position in helping enterprise customers adopt successfully. · We're looking for an Enterprise Customer Success Manager who will help major enterprise clients and their agency p ...
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Customer Success
Found in: Jooble UK O L C2 - 6 days ago
Growth Kitchen London, United KingdomGrowth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators to sell well-known restaurant brands, such as The Athenian from their existing kitchens.This is an exciting opportunity for someone to build on the early success that Growth ...
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Customer Success
Found in: Talent UK C2 - 2 days ago
Growth Kitchen London, United Kingdom Full timeGrowth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators to sell well-known restaurant brands, such as The Athenian from their existing kitchens. · This is an exciting opportunity for someone to build on the early success that Gro ...
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Customer Success
Found in: Jooble UK O C2 - 5 days ago
CFO Insights London, United KingdomCustomer Success & Operations Executive at CFO · CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media ( which focuses ...
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Customer Success
Found in: Jooble UK O C2 - 5 days ago
CFO Insights London, United KingdomCustomer Success & Operations Executive at CFO · Do you thrive in a fast-paced environment, where you gain tremendous responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? If so, you might be our Operati ...
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Customer Success
Found in: Talent UK C2 - 2 days ago
Tembo London, United Kingdom Full timeJob Description · Life at Tembo is fast-paced, sometimes intense and always rewarding. · Our savings customers are flooding in - we've increased held funds by over 125% in just 8-weeks. The Customer Success role looks after the most important thing at Tembo - our customers and th ...
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Customer Success
Found in: Jooble UK O L C2 - 2 days ago
Volume United KingdomAbout UsFounded by Mastercard and WorldRemit former executives, with early employees from Google, Uber, American Express, HSBC and Deliveroo. Volume ( is a London-based payments startup on a mission to kill the hidden fees on the Internet for both consumers and merchants alike ...
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Customer Success Manager Remote
Found in: Jooble UK O C2 - 1 day ago
Netpeak Software United KingdomRingostat наразі у пошуках Customer Success Manager , котрий допоможе нашим клієнтам у використанні сервісу :) · Ця посада технічна, та підійде, якщо в тебе вже є певні знання та ти шукаєш технічну роль в IT-компанії для подальшого розвитку та зросту. · Останні 1,5 року ми щоква ...
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Customer Success Manager
Found in: Appcast UK C C2 - 6 days ago
createselect London, United KingdomWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. · Based in West London, our client is driven by the core belief that getting products in front of online buyers acr ...
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Customer Success Manager
Found in: Appcast UK C C2 - 4 days ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses London, United KingdomThe Company:VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planetNow officially recognised as a global player with expansion into the US market.A company with a mission To support career & growth opportunities for under-re ...
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Customer Success Manager
Found in: Appcast UK C C2 - 4 days ago
Lorien Greater London, United KingdomCustomer Success Manager (German Speaker) - Pre IPO Unicorn SaaS Scale Up · If you would be open to relocation, this will be based in the West Midlands · Pre IPO Unicorn SaaS Scale Up · Leadership role · £80K Base + 25% Bonus (OTE = £100K+) · Equity options · Onsite parking + E ...
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Customer Success Manager
Found in: Appcast UK C C2 - 1 day ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United KingdomThe Company: · A leading Service Management SaaS organisation investing heavily in Customer Success. · Circa 50 employees with clear growth plans. · Flexible/ mature approach to work with a fully-remote set up. · The CCO is a well-recognised leader across the CS community and ...
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Customer Success Manager
Found in: Appcast UK C C2 - 2 days ago
Dext London, United Kingdom Full timeWho we are, what we do and why · We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 mi ...
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Customer Success Manager
Found in: Ziprecruiter UK C2 - 23 hours ago
createselect London, United KingdomJob Description · We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. · Based in West London, our client is driven by the core belief that getting products in front of ...
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Customer Success Manager
Found in: Appcast UK C C2 - 1 day ago
Anecdote London, United KingdomTo apply for this role you need to have at least 1.5 years' direct experience in customer success. If you've led a team, that's perfect. · Company Description · Anecdote is seeking a Customer Success / Ops Manager to join our highly experienced and global team. As an early member ...
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Customer Success Specialist
Found in: Appcast UK C C2 - 15 hours ago
iO Associates - UK/EU England, United KingdomRole: Customer Success Associate · Type: Permanent · Salary: £30,000 · Location: Fully remote · Start: ASAP · iOAssociates are working with a leading healthcare technology company who are seeking a Customer Success Associate to join their team on a permanent basis. The c ...
VP of Customer Success - United Kingdom - air-recruitment
Description
VP of Customer Success – Remote working in the UK. £90-120K
Are you a vastly experienced VP of Customer Success looking to join a rapidly growing company, taking AI to the next level? If so, this is certainly the role for you. Offering a seat amongst the Senior Leadership team, you will have the chance to build a portfolio of global, big-brand customers across the UK and USA
As VP of Customer Success, you'll ultimately be responsible for playing a key role in the company's growth as part of the leadership team. You will lead and create a fit for purpose, high performing, scalable customer function, whilst rolling your sleeves up alongside the current team to manage customers through the entire customer lifecycle. You will inspire a culture that exceeds customers' expectations, delivering renewals, advocacy and additional revenue.
As VP of Customer Success, you'll also be responsible for:
• Leading, managing and building the team aligned to our values, ensuring efficient and collaborative working where everyone can thrive and grow
• Leading customer implementation and onboarding to ensure successful customer adoption
• Leading and undertaking customer account management to deliver a great customer experience, adoption, retention, expansion and advocacy
• Creating and delivering a customer strategy, with metrics to manage performance and profitability
• Leading the design and successful delivery of professional services
• Representing the Brand and Product to the external market with passion and authenticity
The successful VP of Customer Success will also possess the following experience:
• Building, scaling and evolving B2B Enterprise SaaS customer functions and customer operating models
• Being 'hands on' delivering at the coalface, whilst improving and managing a team
• Building, leading and mentoring a high performing, multifunctional team including third parties
• Managing and reporting on forecasting, budgeting, processes and OKRs
• Developing good technical knowledge of new products and being able to translate that to the customer buyers and users
• Outstanding communication (verbal and written) and interpersonal skills and comfortable delivering presentations at a senior level
• Great project management skills and high attention to detail - someone who is great at keeping projects and all those involved on track
• Exceptional organisation skills, with a skill to cut through noise, obsessively prioritise, keep everyone updated and manage upwards as needed
If this is the VP of Customer Success role you've been waiting for, don't hesitate to get in touch, quoting job reference SP186.
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