- Support product lines by providing product review and problem resolution
- Promote and deliver consulting services to customers
- Provide technical information to customers
- Produce technical reports
- Perform field evaluation of new and/or test products
- Conduct product testing and evaluation at customer site
- Measure product performance against benchmarks
- Resolve escalated customer problems
- Disseminate essential product information to other departments
- Establish a strong working relationship with local managers to promote Professional Services offerings
- Coordination of training & delivery of Professional Services with customer and support team
- Perform on-site installation and configuring of software. This includes desktop and imposition applications, POD RIP solutions, color management software applications and calibration and associated hardware tools.
- Develop strong proactive working relationships with internal sales representatives and customers
- Grow PSG revenue with new and existing customers by actively working on new opportunities, proposals and upgrades with both Fujifilm Sales and Service groups.
- Complete and submit activity information and paperwork timely to the appropriate group/department
- Attend training classes as needed for product updates and new products
- Maintain current technical knowledge of product offerings
- Provide training on essential product information both verbally and written
- Assist other PSAs and customers via phone to troubleshoot problems
- Sales assistance in demos and/or customer visits and proposals as required
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
- Communicate technical issues to GCD management and technical support group
- Perform related duties as assigned by manager
- High School diploma or GED equivalent
- 5+ years graphic arts industry experience
- Experience with digital printing, color management, prepress products and software applications
- Basic understanding of networking.
- Field experience in software applications specific to the graphic arts industry
- Experience with specific products utilized in the graphic arts industry in the pre-press environment
- Knowledge of digital printing processes
- Outstanding customer service
- Ability to understand and instruct others in the color management process
- Excellent problem-solving and decision-making skills
- Industry knowledge related to graphic arts and workflow applications
- On-going knowledge in graphic arts software applications and a background and/or aptitude to learn the graphic arts field
- Ability to accurately evaluate customer's employees after training and provide feedback to owners
- Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
- Working knowledge of Microsoft applications
- Learn and become proficient on tools and software solutions to help in the growth of PSG revenue e.g., Salesforce, GQS, Asana and others.
- Valid Driver's license
- Ability to travel ~80%
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Professional Services Advisor - Stockton-on-Tees, United Kingdom - Fujifilm Corporation
Description
Overview
The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.
Responsible for providing consultative and technical support services for both internal and external customers within an assigned territory. Actively grow Professional Services Group (PSG) sales, install, and train customers on software applications unique to the graphics arts industry. This includes desktop and imposition applications, POD RIP solutions, color management software applications and calibration and associated hardware tools. Provide operator training for digital print. Generate revenue through delivery of products and services.
External US
Responsibilities
Required Skills/Education
EEO/AGENCY NOTES
Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.
To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.
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