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    Knowledge Base Content Developer - London, United Kingdom - Rewardgateway

    Rewardgateway
    Rewardgateway London, United Kingdom

    1 week ago

    Default job background
    Description
    Product Management, London, Full Time, £30,000 - £35,000 / year

    Across the globe over 750 of us work together to bring this to life through our products and technology.

    We help our 4000+ clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

    Our mission is to make the world a better place to work and to achieve this mission we are seeking a Content Developer to help build content about our platform and products for our knowledge base.

    As Content Developer you'll support our technical writing team by helping to identify knowledge gaps and build effective content to fill them.

    This is an ideal role for someone looking to build their career in content development.
    Over 50 benefits in our employee benefits package including:
    ~ A flexible holiday plan of up to 40 days per year
    ~£400 a year Wellbeing Allowance
    ~ Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
    ~ Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

    Support the team to identify and understand knowledge gaps and work with the relevant stakeholders to help develop content to fill them
    Measure performance of content and optimise content as required
    Work with product and technical teams to write content, process flows and instructions on key features
    Help to review existing content and optimise this to help drive engagement
    Write accurate, well-organised, consistent, and highly effective content for new and updated features of our service in the appropriate forms (flow charts, tutorials, videos etc.)
    Prepare how to guides, instructional content for our releases, updates and specific feature sets
    Create content for our customer support team
    Collaborate with technical writers and customer support representatives to ensure that our customers receive the best possible support
    1-2 years experience in technical content development or similar role
    ~ Proven understanding of technical writing tools and software
    ~ Fluent/native English with strong written and verbal communication skills
    ~ A Bachelor's Degree in a relevant field (or equivalent experience)
    ~ training, engineering, account management, success teams & third parties
    ~ Strong organisational skills and the ability to work on multiple projects simultaneously

    Telephone call with Senior Talent Acquisition Partner
    Virtual or in-person interview with Knowledge Base System Manager and Director of Product Operations

    We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work
    Product Management
    Full Time
    £Sales
    Full Time
    £If you can't see a job that interests you, why not register for our job alerts by email service?
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