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    Complaints Officer - London, United Kingdom - Ackerman Pierce Ltd

    Ackerman Pierce Ltd background
    Description

    Do you have experience in Housing Repairs? We have an exciting new role as a repair's customer coordinator ensuring that complex cases of disrepair, complaints and insurance claims are solved as well as customer's homes are safe, sound and in good repair.

    Book post inspections with customers for all service areas and follow up on real time repairs feedback.
    Provide contract management support for repairs team including managing quotes and approving works orders. Focus on building strong relationships with repairs contractors.

    Assist with complex repairs projects, ensuring that agreed outcomes are delivered on time, within budget and to the expected standard.

    Monitor the progress of the project and raise any issues with Repairs Manager.
    Assist in contract management of responsive repairs contracts. Monitor contractors' service ensuring standards are to the highest quality. Raise issues with unacceptable contractor performance with Repairs Manager.
    Support the Repair Manager and Repairs Surveyors to monitor KPI's and maintain any SLA's.

    Administer the invoicing and payment terms relating to contractor and suppliers in a timely fashion ensuring that information is logged and up to date .

    Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency.

    If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed).

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