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    Customer Engagement Manager - United Kingdom - Oak Intranet

    Oak Intranet
    Oak Intranet United Kingdom

    1 week ago

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    Description
    Newcastle upon Tyne, UK | Customer Success | Full time
    At Oak we pride ourselves on hiring great people and providing an amazing workplace culture for everyone. We know how important it is that you feel trusted, encouraged and supported throughout your career.

    The Customer Engagement Manager role is a key technical resource for our Enterprise Sales Team, Implementation team and Customer Success teams throughout the sales cycle, implementation process and beyond.

    You will be primary engagement support for our Customer Success and Enterprise Sales teams providing technical engagement support, requirements gathering and problem solving including:
    Working with customers/prospects in an Agile way helping with both new deployments or upgrades using templated pre-canned solutions
    Answer product questions and provide basic technical support on the use of Oak Engage
    Have a full understanding of Oak including the technical aspects of HRISintegration,authentication and mobile deployment
    Ability to work with design to implement customer branding and styles into a template driven customer Oak site
    Carry out online customer education to maximise customer engagement with Oak, identify any possible solutions they have not considered
    2+ years experience in a technical consulting, sales engineering or similar position
    ~ Ability to work on many projects and sales opportunities simultaneously
    ~ A good understanding of the enterprise software space
    ~ Previous experience in technical sales support, customer success or direct technical sales.
    ~ Desirable - Bachelor's degree in IT, business, or a related field
    ~ 25 days, 8 Bank Holidays, Additional 5 days holiday if you need them
    ~ Oak Bank Holidays - additional days off when the company shuts down + Time off between Christmas & New Year
    ~ Travel allowance - £50 a month
    ~ Fitness membership - up to £30 a month
    ~ Private health insurance
    ~ Life insurance
    ~ Employee Assistance Program
    ~ Pension

    Equality and Diversity Statement

    We embrace applications from candidates of any background, irrespective of race, colour, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, disability, or any other protected characteristic.

    Join us in creating a workplace that celebrates diversity and fosters inclusion.
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