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    IT Service Desk Administrator - United Kingdom - RNN Group

    RNN Group
    RNN Group United Kingdom

    2 weeks ago

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    Description
    IT Helpdesk Administrator
    Full time (37hrs per week, all year round)
    Permanent
    Rotherham College, Rotherham

    The IT Helpdesk Administrator is a key role within our IT Services team, dealing with enquiries made to the department by staff, students and external customers.

    If you are looking for a challenging opportunity in which you can develop your career in customer service and administration, then this could be the perfect role as you ll develop these skills, whilst working in an organisation that has been recognised by OFSTED as investing in staff development.

    This role is high profile as you will be the first point of contact for all enquiries made to the IT Services department.

    You will have contact with a diverse range of customers from students to senior managers, and will take pride in always providing excellent customer service.

    The RNN Group operates a central Helpdesk system that records, monitors and reports on all customer fault and service requests within the established service level agreements, including the allocation of Helpdesk tickets to the appropriate support staff.

    You will deal with a variety of duties in an accurate and timely manner including helping to supervise the apprentices, deal with the onboarding, mobile phone/IT handovers, password resets, consumable ordering and replacing toners.

    You will ideally have similar experience working in a customer facing role, working with Microsoft Office applications and hold the ability to use your initiative, organise, priorities and work with staff and students.

    You will hold an NVQ Level 2 Business Administration/ Customer Services qualification and Level 2 (or equivalent) qualification in English and Maths, or be willing to work towards.

    Our excellent benefits and rewards package:

    Access to local government pension
    Up to 41 days annual leave per year including closure during Christmas period
    Staff health & wellbeing and benefits schemes including inhouse Occupational Health service
    Full, part time and flexible working hours available in many roles
    Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications

    RNN Group s main goal is to be an outstanding education and training provider and this is at the heart of everything that we do.

    To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams.

    We are OFSTED Good (November 2022)

    We celebrate diversity and are proud to have been recognised as Investors in Diversity for our work on Equality, Diversity and Inclusion.

    We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.
    We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people.

    All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.

    All candidates must have the legal right to work in the UK.
    If you require further information about this vacancy please contact the HR department on (phone number removed) or (url removed)
    #
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