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    Senior Clerical Assistant - Birmingham, United Kingdom - Birmingham Women's and Children's NHS Foundation Trust

    Birmingham Women's and Children's NHS Foundation Trust
    Birmingham Women's and Children's NHS Foundation Trust Birmingham, United Kingdom

    5 days ago

    Default job background
    Permanent
    Description

    Job summary

    To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant patients and members of the public contacting, or visiting the department, welcoming them with an understanding and sympathetic attitude.

    To provide a range of support services to the Fertility Centre encompassing administrative and clerical duties to aid the smooth running of the unit.

    Main duties of the job

    The post holder will be supervised by and accountable to more senior Administrative team leads present, or in their absence the operational lead for the Fertility Centre responsible for the shift.

    The post holder will work with guidance from a variety of team members, but may also need to prioritise and initiate their own workload as appropriate.

    About us

    Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

    Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

    Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

    Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

    Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

    Job description

    Job responsibilities

    Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

    When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

    Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

    Person Specification

    Qualifications

    Essential

  • Good standard of general education

    • Knowledge and Experience

    Essential

  • Clerical experience in a busy Clinical environment
  • In-depth experience of communication with the general public / patients

    • Desirable

  • Previous experience of working with Fertility patients
  • Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements
  • Experience of using an electronic patient record / Patient Administration system
  • Experience of an electronic patient consent package

    • Analytical and Judgement Skills

    Essential

  • Basic literacy and numeracy skills
  • Ability to analyse working environment, to resolve or escalate as appropriate.
  • Ability to assess behaviors of service users and escalate to supervisory staff as needed

    • Skills and Attributes

    Essential

  • Reliable and conscientious
  • Flexible and hard working
  • Able to adapt to change
  • Act as a positive role model to other team members
  • Skillful at prioritizing and meeting tight deadlines
  • Good telephone manner

    • Desirable

  • General IT skills and willing to undertake further training to a level of proficiency

    • Other Requirements

    Essential

  • Genuine interest in working within this area
  • Hours worked:- Mainly Monday to Friday including public holidays
  • Able to perform full range of manual handling required for the post

    • Desirable

  • Rota may include early starts and late finishes, long days. Rotational cover for weekend work.
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